Tameka Smithson
Concord,NC
Summary
Knowledgeable and dedicated customer service and office manager professional with extensive experience in customer service and the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Office Manager
Bethamy Retirement Center
Spencer, NC
01.2022 - Current
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence.
- Receive direct and relay telephone messages and fax messages
- Receive, record and write receipts for any money collected or any money funds disbursed.
- Maintain personnel records for all employees and make sure in compliance.
- Achieves financial objectives by tracking expenditures of Resident Funds and Petty Cash.
- Keep transportation worker appraised of all calls regarding appointments for residents.
- Greet visitors, residents and family members
- Update and maintain office policies as needed
- Ensure all invoices are reviewed by administrator and paid on time.
- Addresses employee issues regarding payroll or office management issues.
- Performs miscellaneous job-related duties as assigned
- Correspond with business office regarding residents and funding....
- Managed all intake and discharge paperwork and procedures for residents.
- Create hiring adds for open job opportunities
- Review resumes of potential employee's and set up interviews
Office Manager
Angels At Heart Senior Care
China Grove, NC
04.2016 - 01.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Create hiring adds for open job opportunities
- Review resumes of potential employee's and set up interviews
Certified Nursing Assistant
Angels At Heart Senior Care
Concord, NC
01.2014 - 04.2016
- Performed good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
AmeriCold Logistics
Charlotte, NC
08.2010 - 01.2014
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Orchestrated efficient routing by producing accurate shipping documentation and package labels
- Handled high-volume paperwork and collaborated with my teams department to resolve invoicing and shipping problems
- Scheduled pickups and deliveries to maintain smooth operations
- Updated computer inventory reports
- Answered telephone and operated various types of office machines and computer necessary to perform duties
- Assisted drivers at check in window varies times a day
- Assured that receiving accounts, packing lists, purchased orders and shipping counts match picking documents
- Provided assistance in answering telephone, resolving distribution center problems, and proving backup to warehouse Certificate: Business Management in Human Relations.
Education
Certificate Business Management in Human Recourses -
University Of Phoenix
01.2022
High School Diploma - Basic
Arlington Sr. High
06.2019
Skills
- Microsoft Office
- Computer proficient
- Invoicing
- Data Entry
- Administrative support
- Spreadsheets
- Inbound and Outbound Calling
- Medical terminology knowledge
- Client Correspondence
- Scheduling and Coordinating
- Policy and Procedure Modification
Timeline
Office Manager
Bethamy Retirement Center
01.2022 - Current
Office Manager
Angels At Heart Senior Care
04.2016 - 01.2022
Certified Nursing Assistant
Angels At Heart Senior Care
01.2014 - 04.2016
Customer Service Representative
AmeriCold Logistics
08.2010 - 01.2014
Certificate Business Management in Human Recourses -
University Of Phoenix
High School Diploma - Basic
Arlington Sr. High