Tameka Young
Marvell,AR
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Progressive Healthcare Services
Helena , AR
03.2022 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Interviewed patients to complete case histories and intake forms.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Appointment Scheduler
Omni Interactions
Boulder, Colorado
03.2020 - 02.2022
- Ensured compliance with HIPAA regulations when handling confidential information.
- Maintained accurate records of patient appointments in computer system.
- Developed new leads each day at or above quotas.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
Front Desk Receptionist
Department of Workforce
Helena, AR
06.2017 - 01.2022
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers, answered general questions and directed to appropriate locations.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Office Manager
Progressive Funeral Home
Marvell, Arkansas
05.1997 - 05.2017
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Interpreted and communicated work procedures and company policies to staff.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Education
High School Diploma -
Marvell High School
Marvell, AR05-1997
Some College (No Degree) - Health Social Worker
Ultimate Medical Academy
Clearwater, Florida Skills
- Electronic health records
- Patient scheduling
- Medical billing
- HIPAA compliance
- Team collaboration
Accomplishments
- During my studies at Ultimate Medical Academy. I’ve had the honor to be on Honor Roll twice by maintaining a GPA of 3.56!!
Timeline
Medical Receptionist
Progressive Healthcare Services
03.2022 - Current
Appointment Scheduler
Omni Interactions
03.2020 - 02.2022
Front Desk Receptionist
Department of Workforce
06.2017 - 01.2022
Office Manager
Progressive Funeral Home
05.1997 - 05.2017
High School Diploma -
Marvell High School
Some College (No Degree) - Health Social Worker
Ultimate Medical Academy