Tamela Davis
Bushnell,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service, positive client interactions. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Extremely motivated offering valuable contributions in all facets of administrative activities derived from diverse, 19-year background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence and recognized for exemplary time management, organization, prioritization, accountant and business expertise and strong work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rodeway Inn
Bushnell, FL
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Administrator
Days Inn By Wyndham
Wildwood, FL
08.2022 - 04.2025
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Checked guests in out of hotel, made reservations, and processed payments.
- Attended staff meetings and brought issues to attention of upper management.
Landscaping Assistant
A Beautiful Cut Above
Center Hill
02.2018 - 02.2020
- Removed and disposed of plant debris from work sites to keep areas safe and sound.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
- Improved client satisfaction by providing timely and efficient landscaping services.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Handled hedge, bush, and shrub trimming.
- Increased efficiency in team performance by assisting in the delegation of tasks and supervising crew members.
- Cut trees and shrubs to shape and maintain landscape.
- Prepared soil for planting and sowing.
- Inspected gardens for pests, weeds and diseases.
Housekeeping Supervisor
American Inn
Saint Augustine, FL
03.2014 - 02.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
Front Desk Manager
Quality Inn
Elkton, FL
02.2008 - 05.2015
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Ensured data accuracy through regular audits of guest profiles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Receptionist
Laquinta Inn & Suites
Saint Augustine, FL
01.2011 - 10.2014
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
Housekeeping and Laundry Attendant
Quality Inn
Saint Augustine, FL
02.2009 - 06.2010
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Pedro Menendez
Saint Augustine, FL05.2007
Skills
- Customer service
- Attention to details
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Administrative skills
- Office organization
- Hospitality services
- Front office management
- Administrative support
- Complex Problem-solving
- Clerical support
- Staff management
- Business administration
- Multitasking and organization
Accomplishments
- Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Resolved product issue through consumer testing.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
Certification
- Food Manager's Certification
- Food Handlers Certification
- Buisness Management
- Operations
- Customer Service
- Financial Analysis
- Margeting Managagement
- Guest Service in Hospitality
- Accounting
- Sales Manager
- Sales Essentials
Timeline
Front Desk Administrator
Days Inn By Wyndham
08.2022 - 04.2025
Front Desk Receptionist
Rodeway Inn
05.2021 - Current
Landscaping Assistant
A Beautiful Cut Above
02.2018 - 02.2020
Housekeeping Supervisor
American Inn
03.2014 - 02.2018
Front Desk Receptionist
Laquinta Inn & Suites
01.2011 - 10.2014
Housekeeping and Laundry Attendant
Quality Inn
02.2009 - 06.2010
Front Desk Manager
Quality Inn
02.2008 - 05.2015
High School Diploma -
Pedro Menendez