Tamela Mapp
Atlanta,GA
Summary
Accomplished Insurance Agent from Kelger's Insurance Group, adept in CRM software and relationship building, significantly enhanced client satisfaction. Leveraged critical thinking and professionalism to streamline policy renewals and customer service, achieving high compliance and efficiency in diverse roles including medical and production settings. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Kelger's Insurance Group
01.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Production Clerk
Exela Technologies
11.2021 - 04.2024
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
Medical Assistant
Family Primary Care
03.2019 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Associate of Applied Science - Medical Assistant
Omnitech Institute
Atlanta, GA05.2020
Skills
- Customer Service
- Insurance Agent
- Health insurance
- CRM Software
- Data Entry
- Critical Thinking
- Relationship Building
- Customer Billing
- Professionalism and Ethics
- Quotes and sales
- Production Scheduling
- Database entry
- Spreadsheet development
- Mail Sorting
- Processing mail
- Bookkeeping
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
Timeline
Production Clerk
Exela Technologies
11.2021 - 04.2024
Insurance Agent
Kelger's Insurance Group
01.2020 - Current
Medical Assistant
Family Primary Care
03.2019 - 08.2021
Associate of Applied Science - Medical Assistant
Omnitech Institute