Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamer Eid

Joliet,Illinois

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level copywriter position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Windy City Retina
07.2023 - Current
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for patients and staff members.
  • Collected co-pays and co-insurance payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved patient issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data and followed HIPPA guidelines.
  • Tracked important patient information in next-tech to stop and catch any mistakes.

Ophthalmic Technician

Spectrum Eye Institute
01.2022 - 02.2023
  • Improved patient satisfaction by providing efficient and accurate diagnostic testing.
  • Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
  • Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
  • Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
  • Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
  • Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
  • Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
  • Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
  • Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.

Education

High School Diploma -

Joliet West High School
Joliet, IL
05.2020

Skills

  • Call Routing
  • Guest Relations
  • Administrative Support
  • Inventory Control
  • Customer Service
  • Scheduling
  • Telephone Etiquette
  • Listening Skills
  • Professionalism

Languages

Arabic
Native or Bilingual

Timeline

Front Desk Receptionist

Windy City Retina
07.2023 - Current

Ophthalmic Technician

Spectrum Eye Institute
01.2022 - 02.2023

High School Diploma -

Joliet West High School
Tamer Eid