Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level copywriter position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Windy City Retina
07.2023 - Current
Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for patients and staff members.
Collected co-pays and co-insurance payments.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved patient issues quickly and notified supervisor immediately when problems escalated.
Maintained confidentiality of sensitive data and followed HIPPA guidelines.
Tracked important patient information in next-tech to stop and catch any mistakes.
Ophthalmic Technician
Spectrum Eye Institute
01.2022 - 02.2023
Improved patient satisfaction by providing efficient and accurate diagnostic testing.
Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Educated patients and relations on ocular health and safety, promoting good eye care.
Cleaned or sterilized ophthalmic or surgical instruments.