Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tamera Bausley

Powder Springs,GA

Summary

Experienced Commercial Auto Insurance Claims Adjuster with over 15 years in the insurance industry, specializing in tractor-trailer, taxi, limo, and NEMT claims. Demonstrated expertise in property damage, total losses, fire and theft, and first and third-party claims. Proven leadership in team management, training, and performance improvement. I am a claims professional who values precision and efficiency in claims evaluation and resolution. I have a proven track record of managing high caseloads and settling claims accurately in compliance with company standards. I am Licensed in Georgia and Florida with strong investigative, negotiation, and customer service skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Claims Adjuster – Commercial Auto (Tractors & Trailers)

Midway Insurance
03.2025 - Current
  • Settle 1st party physical damage claims, including total losses
  • Investigate and process fire and theft claims
  • Deliver prompt and accurate claim resolutions

Claims Adjuster – Commercial Auto (Taxi, Limo, NEMT)

Cable Insurance
01.2024 - 01.2025
  • Determined coverage, liability, and settlement value through detailed investigations
  • Conducted interviews with policyholders, claimants, and witnesses
  • Analyzed policy language for accurate claims application

Commercial Auto Claims Manager

Kemper Insurance
05.2022 - 01.2024
  • Supervised team of 6 adjusters handling commercial property damage claims
  • Approved coverage decisions, liability determinations, and payments
  • Led performance tracking, training programs, and adjuster development
  • Successfully promoted 3 team members to bodily injury roles

Commercial Auto Claims Representative

Infinity Kemper Insurance
12.2021 - 05.2022
  • Handled 1st and 3rd party property damage claims
  • Scheduled vehicle inspections and issued payments
  • Initiated early bodily injury settlements when applicable

Claims Representative

Assurance America
08.2019 - 12.2021
  • Investigated property damage claims and reviewed medical claims
  • Mentored new hires and served on internal marketing committee
  • Supported initiatives for internal process improvements

Claims Representative

American Claims Management
02.2016 - 07.2019
  • Managed bodily injury and property damage claims
  • Conducted full investigations and handled total loss settlements

Claims Representative

American Independent / Omni Insurance
07.2013 - 02.2016
  • Handled auto, theft, and fire claims
  • Excelled in meeting service level and quality benchmarks

Claims Representative

Cotton States Insurance
10.2009 - 07.2013
  • Delivered high-quality customer service (96% satisfaction)
  • Maintained 80%+ phone availability while resolving claims

Customer Service Representative

Cotton States Insurance
04.2009 - 10.2009
  • Supported agents by managing policy updates and client communications

Customer Service Representative

Country Financial
07.2007 - 04.2009
  • Assisted clients with policy changes and service inquiries

Education

Bachelor of Science - Journalism and Communications

MacMurray College
01.2004

Associate of Liberal Arts - undefined

Lincoln College
01.2002

High School Diploma - undefined

Bloomington High School
01.2000

Skills

  • Proficient in technical skills
  • Proficient in Microsoft Office Suite
  • Adobe Creative Suite proficiency
  • Web design proficiency
  • Fundamental web development skills
  • Analytical reasoning
  • Claims analysis
  • Proficient in active listening

Accomplishments

  • Promoted to management.
  • Supervised team of 7 staff members.
  • Assisted three staff members in achieving promotions.

Certification


  • Georgia Adjuster License - #887393
  • Florida Adjuster License – #W817376

Timeline

Claims Adjuster – Commercial Auto (Tractors & Trailers)

Midway Insurance
03.2025 - Current

Claims Adjuster – Commercial Auto (Taxi, Limo, NEMT)

Cable Insurance
01.2024 - 01.2025

Commercial Auto Claims Manager

Kemper Insurance
05.2022 - 01.2024

Commercial Auto Claims Representative

Infinity Kemper Insurance
12.2021 - 05.2022

Claims Representative

Assurance America
08.2019 - 12.2021

Claims Representative

American Claims Management
02.2016 - 07.2019

Claims Representative

American Independent / Omni Insurance
07.2013 - 02.2016

Claims Representative

Cotton States Insurance
10.2009 - 07.2013

Customer Service Representative

Cotton States Insurance
04.2009 - 10.2009

Customer Service Representative

Country Financial
07.2007 - 04.2009

Associate of Liberal Arts - undefined

Lincoln College

High School Diploma - undefined

Bloomington High School

Bachelor of Science - Journalism and Communications

MacMurray College

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