Tamera Brown
Baltimore,MD
Summary
Proactive Customer Service professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Willingness to learn and thrive in the right environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Johns Hopkins Hospital
03.2021 - 07.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Fulfillment Associate
Amazon
06.2020 - 10.2020
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
Crew Member
Kentucky Fried Chicken
01.2019 - 06.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Reginald F. Lewis High School
Baltimore, MD06.2020
Skills
- OSHA Quality Control
- Guest Satisfaction
- Hospitality Environments
- Customer Data Confidentiality
- Active Listening
- POS Systems Expertise
- Time Management
- Administrative Support
Certification
- Customer Service: Soft Skills Training, Acktion Consulting Services - 6/2023
Timeline
Environmental Services Housekeeper
Johns Hopkins Hospital
03.2021 - 07.2023
Fulfillment Associate
Amazon
06.2020 - 10.2020
Crew Member
Kentucky Fried Chicken
01.2019 - 06.2020
High School Diploma -
Reginald F. Lewis High School
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