Tamera Fann
Winter Haven,FL
Summary
Diligent Insurance Agent with 9 years in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Insurance Agent
GEICO
Lakeland, FL
04.2025 - Current
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance and accuracy in documentation.
- Educated approximately 60 clients per day on coverage options, leading to informed decision-making and increased retention rates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Full Time Nanny
Winter Haven, FL
01.2022 - 03.2025
- Planning, implementing, and supervising structured educational group activities that ensured a safe, sanitary, and orderly environment.
- School and daycare drop offs and pick ups.
Process Assistant
Amazon Sortation Center
Davenport, FL
05.2018 - 11.2021
- Led and successfully completed HR related project which improved employee engagement and satisfaction by 24% in 3 months.
- Planned for sortation operations based on daily scheduled line-haul deliveries.
- Identified career growth opportunities and re-directed resources to cushion weaker areas in our operations which drastically reduced attrition (turnover rate) as a result and improved performance.
- Used various tracking and auditing systems to ensure the safety of the associates and quality of processes of inventory.
Attractions Operator
Legoland Florida Resort
Winter Haven, FL
05.2018 - 11.2018
- Worked closely with other team members to ensure seamless operations and a fun environment for guests.
- Perform pre-ride safety inspections and monitor equipment during operation to identify any potential issues.
Gym Attendant
SF Elk's Lodge #3
San Francisco, CA
06.2016 - 12.2016
- Provided customer service to their exclusive clientele which included greetings, answering questions about their memberships and checking them in.
- Handled cleaning tasks of locker rooms and workout equipment.
Education
High School Diploma -
Northside High School
Warner Robins, GA05-2015
Certified Nursing Assistants (CNA) License -
Elberta Health Care
Warner Robins, GA05-2014
Skills
- Computer Literacy
- Customer Service
- Quotes and Sales
- Child Development
- Cross-Team Communication
- Gathering and Verifying Information
Timeline
Insurance Agent
GEICO
04.2025 - Current
Full Time Nanny
01.2022 - 03.2025
Process Assistant
Amazon Sortation Center
05.2018 - 11.2021
Attractions Operator
Legoland Florida Resort
05.2018 - 11.2018
Gym Attendant
SF Elk's Lodge #3
06.2016 - 12.2016
High School Diploma -
Northside High School
Certified Nursing Assistants (CNA) License -
Elberta Health Care