TAMERA NEVILLE
Minneapolis,MN
Summary
Aspiring Customer Service Team Lead experienced in cultivating relationships and resolving conflicts to enhance customer satisfaction. Delivered exceptional customer experiences through strong communication and problem-solving skills. Committed to embracing new challenges with a strong work ethic, adaptability, and outstanding interpersonal skills.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Customer Service Coordinator
IKEA
Bloomington, MN
06.2026 - Current
- Resolved customer inquiries promptly while providing excellent customer service experience.
- Worked closely with colleagues in order to provide exceptional customer service experience.
- Collaborated with other departments to streamline processes and enhance customer service experience.
- Developed strategies for improving customer service experience within programs.
- Participated in team meetings discussing new product offerings or strategies for enhancing customer service experience.
Customer service experience
IKEA
Bloomington, MN
05.2025 - Current
- Greeted customers warmly upon entering the store, providing exceptional customer service experience.
- Cultivated relationships with customers by providing a fantastic customer service experience.
- Used effective communication techniques to interact with customers, providing outstanding customer service experience.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Coordinated sales staff, warehouse personnel, vendors, and customers to deliver superior customer service.
Document Review Associate
U.S. Bank
Saint Paul, MN
06.2022 - 03.2025
- Demonstrated exceptional analytical skills, consistently producing accurate and insightful reports.
- Maintained a high level of attention to detail, driving accuracy and quality in all deliverables.
- Applied strong problem-solving abilities to identify and resolve complex issues, enhancing overall project outcomes.
- Managed and prioritized multiple projects simultaneously, consistently meeting deadlines and exceeding expectations.
- Developed and presented professional presentations to senior management, clearly communicating key findings and actionable recommendations.
- Utilized software applications to streamline workflow processes.
- Responded to inquiries through phone, email, and face-to-face communication.
- Demonstrated commitment to company mission and values through honesty, integrity, and high-quality performance.
Manager
Airport Mcdonalds
Minneapolis, MN
05.2016 - 06.2022
- Monitored employee productivity, providing actionable suggestions to enhance service delivery.
- Monitored employee productivity to provide suggestions for increased service.
- Resolved escalated issues and identified solutions to avoid repeat problems.
- Enforced adherence to operational guidelines, brand standards, and service expectations.
- Fostered a cooperative team environment that promoted high performance and goal attainment.
- Assisted with associate orientation, training and competency evaluation.
- Organized and prioritized competing challenges in a fast-paced environment.
- Completed daily opening, closing and administrative tasks for smooth business operations.
- Coached and mentored employees, guiding them through technical challenges for skill development.
Concierge
Xpress Spa
Minneapolis, MN
11.2019 - 03.2020
- Handled service requests and directed inquiries to appropriate departments, ensuring timely response to guest needs.
- Resolved guest complaints with professionalism, offering solutions that met their needs and expectations.
- Facilitated check-in and check-out processes smoothly, addressing any issues that arose during these times.
- Greeted visitors, directed guests and maintained the current log of individuals signing in and out of the property.
- Ensured the lobby area was always clean and welcoming for guests upon arrival.
- Proposed enhancements to concierge services based on guest feedback and observations, leading to improved guest satisfaction.
- Received questions and service requests for direct handling or routed individuals to correct department for assistance.
- Addressed guest complaints with professionalism, providing tailored solutions that aligned with their expectations.
US
Rita Sweeps Cleaning
Indianapolis, IN
06.2014 - 08.2014
- Created a culture of continuous improvement, inspiring employees to take action and solve problems.
- Assigned tasks to team members based on strengths, fostering teamwork to achieve goals.
- Identified gaps in processes and communication with front line employees.
- Observed team performance to provide feedback to management for discipline and performance evaluations.
- Identified process and communication gaps with front line employees, leading to improved operational clarity.
- Planned and coordinated logistics and materials for meetings and staff events.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Prepared and submitted budget estimates and progress and cost tracking reports.
- Implemented customer relationship management strategies, enhancing client satisfaction through targeted support.
US
Kaleidoscope Youth Center
Indianapolis, IN
05.2004 - 06.2007
- Met food quality standards consistently and served dishes with correct proportions and presentations.
- Monitored food preparation and presentation to guarantee consistency and quality.
- Implemented controls to reduce food and supply waste.
- Implemented regular cleaning and maintenance schedule for kitchen and storage areas.
- Maintained cleanliness and organization in the kitchen to meet health standards.
- Directed and balanced work activities and evaluated performance of kitchen staff.
- Managed inventory and strategically ordered supplies to minimize waste.
- Developed special dishes for events, resulting in positive client feedback.
- Modified recipes to meet dietary restrictions and allergies.
Floater
Work One Staffing
Indianapolis, IN
10.2001 - 11.2005
- Read work orders to prepare boxes of correct sizes for upcoming shipments.
- Put together pallets following proper stacking and balancing rules to avoid problems during transport.
- Maintained supply levels at stations to support uninterrupted production.
- Added labels to completed work to identify information such as inspection dates and production locations.
- Resolved administrative issues by analyzing data and implementing effective solutions.
- Maintained up-to-date knowledge of company products and services to assist clients effectively.
- Worked with team members to enhance office procedures, fostering increased efficiency.
- Created presentations using standard software tools to support team meetings.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Assisted customers with inquiries in a polite and professional manner.
- Operated photocopiers, scanners and office computers to complete clerical tasks.
Education
CompTIA A+ Certification -
Educate 360
Associate Degree - Business Management
Brown Mackie College
Indianapolis, IN 10.2004 - 05.2006
GED - General studies
Indianapolis, INSkills
- Customer service
- Customer engagement
- Conflict resolution
- Team coordination
- Teamwork
- Communication
- Active listening
- Problem solving
- Multitasking
- Time management
- Multitasking
- Organization
- Time management
- Adaptability
Personal Information
Title: CUSTOMER SERVICE COORDINATOR
Timeline
Customer Service Coordinator
IKEA
06.2026 - Current
Customer service experience
IKEA
05.2025 - Current
Document Review Associate
U.S. Bank
06.2022 - 03.2025
Concierge
Xpress Spa
11.2019 - 03.2020
Manager
Airport Mcdonalds
05.2016 - 06.2022
US
Rita Sweeps Cleaning
06.2014 - 08.2014
Associate Degree - Business Management
Brown Mackie College
10.2004 - 05.2006
US
Kaleidoscope Youth Center
05.2004 - 06.2007
Floater
Work One Staffing
10.2001 - 11.2005
CompTIA A+ Certification -
Educate 360