TAMESHA MUNSON
Philadelphia Police Department
Philadelphia,PA
27
years of professional experience
Customer Service Coordinator supporting high-volume customer contact, handling 61 to 90 contacts per day with calm, accurate communication drawn from emergency dispatch and service environments. Brings strength in call handling, unit status monitoring, documentation, and time-sensitive request resolution while keeping records clear and interactions professional. Well suited for coordinating customer service work that depends on responsiveness, accuracy, and steady performance under pressure.
Work History
PUBLIC SAFETY TELECOMMUNICATOR
5 Months- Handle 70-100 emergency calls daily from phone, text, and alarm systems using calm, accurate triage.
- Monitor officer locations in real time and track unit status to support coordinated field response.
- Log call details, response times, and actions accurately for legal, administrative, and audit use.
- Communicate clearly with callers under pressure while maintaining confidentiality and professional judgment.
SERVICE ATTENDANT
10 Months- Maintained daily sanitation checks across patient and non-patient areas to support facility cleanliness standards.
- Followed infection-control standards and safety procedures while keeping work areas clean, sanitary, and orderly.
- Used EPIC to record environmental tasks and maintain clear status updates for assigned patient and support areas.
- Supported escalation resolution by coordinating with staff on urgent cleaning needs and safety concerns.
OPERATIONS SUPERVISOR
4 Years 8 Months- Managed customer and partner inquiries with clear communication, timely follow-up, and professional issue resolution.
- Supported onboarding and coaching for new and experienced representatives during new business initiatives and process changes.
- Conducted detailed research to validate policy accuracy, compliance requirements, and service outcomes.
Storekeeper
1 Year- Received, sorted, and issued medical supplies according to department needs and delivery schedules.
- Maintained organized storage areas to support easy access to commonly used inventory items.
- Updated inventory logs and tracked supply movement to support accurate stock control.
- Coordinated with department staff to fill routine requests and address urgent supply needs.
New Specialist II
6 Years 8 Months- Reviewed application details for completeness and routed cases to the appropriate internal teams.
- Handled member questions with a professional tone while protecting confidentiality and sensitive information.
- Documented case activity accurately to support consistent processing and future reference.
- Coordinated follow-up actions across teams to keep open items moving toward resolution.
Home Health Care Provider
1 Year 10 Months- Provided daily personal care and companionship while maintaining dignity, comfort, and a calm home environment.
- Monitored changes in client condition and reported concerns promptly to support appropriate follow-up care.
- Assisted with meal preparation, mobility support, and light housekeeping to help maintain safe living conditions.
- Followed care instructions carefully to support consistent routines and dependable daily assistance.
Senior Customer Service/Quality Analyst Specialist
14 Years 3 Months- Reviewed customer interactions for quality, accuracy, and adherence to service procedures.
- Resolved escalated customer issues by researching account details and coordinating appropriate follow-up.
- Documented case notes, call outcomes, and service actions in internal systems for audit readiness.
- Monitored service queues and prioritized work to keep customer requests moving efficiently throughout the day.
Education
High School Diploma
Skills
Emergency dispatch & CAD/radio communication
Call triage protocols
Unit status monitoring
Incident logging
Microsoft Office applications
Customer & member services
Benefits & service support
Leadership
coaching & training
Escalation resolution
Quality assurance review
Service level monitoring
Quality assurance audits
Workforce scheduling
Performance metrics reporting
Complaint resolution
Process documentation
Application review
Risk assessment
Policy review
Eligibility verification
Underwriting workflow support
Exception handling
Escalation management
Cross-functional coordination
Policy issuance support
Service level monitoring
Case documentation
Compliance review
Requirements gathering
Quality assurance review
Payment processing
Transaction reconciliation
Payment posting
Chargeback resolution
Aging report review
Payment exception handling
Billing inquiry resolution
Delinquency follow-up
Confidential records handling
Process training
Escalation management
KEY ACHIEVEMENTS
- Training Excellence Successfully trained and mentored new hires in customer service techniques.
- Fast Resolution Specialist Resolved 98% of escalated cases in insurance operations in under 48 hours.
- Compliance & Risk Management Managed internal SOX Controls, Audit Readiness, Multi-State Regulatory Adherence (50 States)
Timeline
PUBLIC SAFETY TELECOMMUNICATOR
Philadelphia Police Department
06.2026 - CurrentRead More
SERVICE ATTENDANT
TEMPLE HEALTH
08.2025 - 06.2026Read More
Storekeeper
Presbyterian Hospital
07.2022 - 07.2023Read More
OPERATIONS SUPERVISOR
CNO FINANICAL GROUP
09.2020 - 05.2025Read More
Home Health Care Provider
Your Choice Matters
02.2018 - 12.2019Read More
New Specialist II
CNO Financial Group
01.2014 - 09.2020Read More
Senior Customer Service/Quality Analyst Specialist
CNO FINANICAL GROUP
10.1999 - 01.2014Read More
Germantown High School
High School Diploma
Read More