Tami Borland
Lexington,NC
Summary
Dynamic professional with a proven track record at BCBSNC, excelling in customer service and data accuracy. Skilled in cash handling and team collaboration, I consistently improved processing efficiency and resolved issues effectively. Committed to delivering exceptional service while maintaining integrity and attention to detail in all tasks.
Received Employee of the Month in March, 2025 at Walmart Express
National Society of Collegiate Scholars in 2011
Honor Society
Overview
1
1
Certification
35
35
years of professional experience
Work History
Cashier
Walmart Express
Lexington, NC
07.2024 - Current
- Processed cash debit and credit transactions accurately at register.
- Scanned merchandise quickly while keeping pricing and item counts correct.
- Handled returns and exchanges according to store policies and procedures.
- Verified customer age for restricted purchases using approved identification checks.
Front End Operations Specialist
BCBSNC
Winston-Salem, NC
09.1997 - 09.2023
- Updated front-end account records and supported eligibility checks.
- Reviewed incoming requests for completeness and routed exceptions to correct teams for resolution.
- Navigated claims and benefit systems to resolve routine issues and support daily operations.
- Investigated documentation gaps, corrected data entry errors, and improved processing accuracy.
- Monitored workload queues and prioritized tasks to maintain consistent turnaround and service quality.
- Supported process improvements by identifying recurring issues and recommending workflow adjustments.
- Assisted back-end developers with troubleshooting API integration issues and improved project outcomes.
Student Loan Processor
Wachovia Bank/EduServ Technology
Winston-Salem, NC
09.1991 - 09.2007
- Processed student loan applications, verified borrower data, and checked required documentation for accurate account setup.
- Reviewed deferment and forbearance requests, checked compliance with servicing guidelines and program requirements.
- Updated loan records, posted payments and adjustments, and maintained consistency across servicing systems.
- Resolved account discrepancies by researching documentation, transaction history, and borrower correspondence.
Education
Associate of Science - Medical Transcription
Kaplan University
Davenport, IA12-2012
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Team collaboration
Cleaning and sanitizing
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Cash handling expertise
Guest inquiries
Attention to detail
ID verification
Certification
State Licensed to sell Life and Health Insurance... License has expired
Timeline
Cashier
Walmart Express
07.2024 - Current
Front End Operations Specialist
BCBSNC
09.1997 - 09.2023
Student Loan Processor
Wachovia Bank/EduServ Technology
09.1991 - 09.2007
Associate of Science - Medical Transcription
Kaplan University