Tami Rigdon Wells
St Louis,MO
Summary
Dynamic leader with a proven track record of delivering 30+ years of retail sales and salon service growth, excelling in team development and goal achievement. Committed to cultivating strong partnerships and fostering a positive environment, resulting in both internal and external client satisfaction and retention. Expert in sales presentations and training, enhancing performance through effective personalized communication and strategic growth initiatives.
Overview
2027
2027
years of professional experience
Work History
Sales Manager
Neiman Marcus
Frontenac, MO
2022 - Current
- Managed several luxury department teams including Jewelry, Beauty, Handbags, Women's Shoes, Gift Galleries and Precious Jewelry
- Led 20 associates, 6 of whom sell 1M+ and one top performer who sells over 3M, all 7 totaling over 30% of the stores total volume
- Delivered the highest Department increase since 2008 through consistent communication & creating a culture of positivity and care
- Reviewed goals and performance weekly to ensure associate engagement and consistent results
- Met with Vendors to set goals, plan and execute events and trunks shows to achieve strategic growth
National Sales Ambassador and Trainer
Gorski Group, LLC NM Fur Services
Frontenac, MO
2022 - 2022
- Achieve sales and service goals through training and support of
Ambassadors/DSAs nationwide - Identify opportunities and execute strategies that deliver growth
Created the Ambassador Training Manual, and update as needed - Onboard all new Ambassadors and DSAs, providing IMS/CRM training
- Travel to stores to assist with sales, while educating and supporting local teams
- Plan and execute Restyle and Caravan events
- Build strong relationships and communicate regularly with Neiman Marcus partners to ensure continued business development and growth
- Fostered customer relationship & retention through teaching associates personalized service techniques and product recommendations.
Lead Sale Consultant
BCI Saks Fifth Avenue
Frontenac, MO
2017 - 2022
- Assist in completing all sales/service contracts, financial and operational responsibilities - including inventory control, merchandising, sales analysis
- Develop loyal client relationships fostered by open and honest communication, schedule accommodation, trust and discretion resulting in significant double-digit coat purchases per visit (i.e.; between 2020-22 my top client purchased 66 pieces
totaling over $240k) - Partner with key SFA associates to create social media campaigns to generate incremental revenue – resulting in over $200k in sales and capturing over 50 new clients in a single four-week period
- Plan, book and facilitate restyle events to achieve/surpass service goals
Director of Sales and Education
AVEDA
Alexandria, VA
2004 - 2011
- Recruit, manage, motivate and train management team for 12 experience centers and do the same for 7 Salon Development Partners and new 2 New Business Partners.
- Promoted 15 employees during my tenor by providing career development, leadership, and guidance
- Develop and implement service and retail strategies for over 150
salons to exceed company goals and objectives. - Analyze business to develop marketing and growth plans for salon
owners providing increased profitability as well as increase client and service provider retention - Supervise a team of Education Coordinators to develop and execute a calendar of events and classes for the Mid-Atlantic; organize and schedule in-house education workshops for salon and spas
- Oversee a team of Educators to deliver technical training, product
knowledge and service techniques to increase salon and spa sales and increase staff retention
Education
Psychology
Missouri State University
Springfield, MOSkills
- Cultivating strong partnerships
- Sales team development
- Team leadership
- Goal setting and evaluation
- Fostering a positive environment
- Sales presentations
Accomplishments
Neiman Marcus Fashion Your Future
Fashion Your Future Graduate 2023
Graduate 2023
Timeline
Sales Manager
Neiman Marcus
2022 - Current
National Sales Ambassador and Trainer
Gorski Group, LLC NM Fur Services
2022 - 2022
Lead Sale Consultant
BCI Saks Fifth Avenue
2017 - 2022
Director of Sales and Education
AVEDA
2004 - 2011
Psychology
Missouri State University