TAMI SEGURA
Parker,CO
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Ready to make an immediate contribution to your organization.
Overview
4
4
years of professional experience
Work History
Server
WestMain Taproom
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
DIRECTOR OF OPERATIONS
WestMain Taproom + Grill
01.2020 - 03.2023
- Coordinated with department managers to support seamless implementation of operational strategies
- Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
- Planned and monitored day-to-day running of business to facilitate smooth progress
- Organized team meetings to keep staff members up-to-date with organizational changes
- Created an environment of open communication between departments that improved collaboration among teams
- Prepared staff work schedules and assigned specific duties.
LEAD SERVER, BARTENDER, FLOOR MANAGER
WestMain Taproom + Grill
01.2020 - 08.2021
- Started as a server after being a stay at home mom for 12 years
- Moved to bartender and floor manager with in a year
- Promoted to Director of Operations September
- Oversaw the daily floor operations to support quality customer service and safety standards
- Trained new servers in restaurant procedures, daily operations, and server duties
- Interacted with guests and promptly responded to requests to provide exceptional service
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Education
High School Diploma -
Raton High School
Raton, NM05.2000
Skills
- Quality Control
- Stocking and Replenishing
- High-Volume Dining
- Price Memorization
- Guest Relations Management
- Dining Customer Service
- Sales Expertise
Timeline
Server
WestMain Taproom
03.2023 - Current
DIRECTOR OF OPERATIONS
WestMain Taproom + Grill
01.2020 - 03.2023
LEAD SERVER, BARTENDER, FLOOR MANAGER
WestMain Taproom + Grill
01.2020 - 08.2021
High School Diploma -
Raton High School
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