Summary
Overview
Work History
Education
Skills
Honors
Timeline
Generic

Tami Tate

Kissimmee,FL

Summary

Friendly Agent with proficiency in interacting effectively by telephone and video chat with guests of diverse ages, backgrounds and interests. Projects service mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 24 years in travel.

Overview

24
24
years of professional experience

Work History

Disability Access Specialist

Disney Central
08.2023 - Current
  • Assess guest concerns regarding waiting in traditional standby lines.
  • Review guest record and verify that account is complete.
  • Responded promptly and professionally when responding to customer service inquiries related to database usage or security concerns.

Resevation Specialist Starwars Galactc Starcuriser

Disney Central
07.2021 - 08.2023
  • Answered Incoming calls from Guest and Travel Professionals interested in booking and quoting rates for vacation experience on the Star Wars: Galactic Starcruiser.
  • Assisted Guest in all aspects of making reservations for additional activities associated with Star Wars: Galactic Starcruiser. Coordinating schedules to insure that Guests have the best possible experience.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leasing conversations to booking.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for Guest.
  • Handled billing information over phone.
  • Assisted Guest with making reservations and entering reservation details into computer system

Reservation Specialist Travel Trade

Disney Central
11.2003 - 07.2021
  • Provide Travel Professionals and Guest with information about availability and pricing.
  • Resolved various issues and discrepancies for Travel Professionals and Guest.
  • Handled billing information over phone.
  • Assisted Travel Professionals and Guest with making reservations and entering reservation details into computer system.
  • Helped to make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
  • Provided high level of customer service to each person by engaging callers while answering questions, making recommendations and leading conversions to bookings.

Group Reservation Sales Agent

Carnival Cruise Lines
01.2000 - 03.2003
  • Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provide customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to booking.

Education

High School Diploma -

Edgewater High School
Orlando, FL

Associate of Science - Executive Assistant And Executive Secretary

Orlando Technical College
Orlando, FL

Skills

  • Guest Service Suite
  • SBC
  • TravelBox
  • A La Carte
  • ZenDesk
  • Avail SE Admin
  • Live Engage

Honors

Partners in Excellence

Timeline

Disability Access Specialist

Disney Central
08.2023 - Current

Resevation Specialist Starwars Galactc Starcuriser

Disney Central
07.2021 - 08.2023

Reservation Specialist Travel Trade

Disney Central
11.2003 - 07.2021

Group Reservation Sales Agent

Carnival Cruise Lines
01.2000 - 03.2003

High School Diploma -

Edgewater High School

Associate of Science - Executive Assistant And Executive Secretary

Orlando Technical College
Tami Tate