Experienced real estate professional with nine years in customer service, communication, and conflict resolution. Manages complex transactions and utilizes advanced multi-line phone systems in remote work settings. Focused on building strong client relationships and delivering support in fast-paced environments to drive satisfaction and loyalty.
Work History
Owner/Manager Short Term Rental
3 Years 1 Month
The Katy Trail Carriage House | 2023.06 - Current
Developed and implemented effective marketing strategies to enhance brand visibility and attract clientele.
Managed daily operations to ensure seamless guest experiences and high service standards.
Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainable growth.
Conducted regular assessments of guest feedback to identify areas for improvement in services offered.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Office Manager
19 Years 6 Months
Tiller Trucking | 2007.01 - Current
Managed office communications, responding to phone and email inquiries to enhance customer satisfaction and facilitate business operations.
Maintained organized records and filing systems to ensure efficient access to information and support overall office productivity.
Tracked expenses and managed office budget, identifying cost-saving opportunities that contributed to financial efficiency.
Filed income taxes yearly, ensuring accuracy and compliance with regulations.
Real Estate Agent/Broker
9 Years 2 Months
Heartland Real Estate | 2010.03 - 2019.05
Addressed client inquiries and resolved issues promptly and professionally through effective communication via phone and email.
Coordinated and confirmed appointments between clients and service providers to facilitate smooth real estate transactions.
Communicated with clients via phone and email to address inquiries and resolve issues promptly and professionally.
Supported clients through each step of the process, providing clear information and timely responses.
Demonstrated strong problem-solving skills by resolving conflicts and facilitating smooth transaction processes.
Delivered effective presentations and maintained positive client relationships to encourage repeat business and referrals.
Guided clients through each step of the process, ensuring clear information and timely responses.
Education
Elementary Education
Northwest Missouri State University | Maryville, MO
77 College hours completed.
General Studies
North Andrew R-V1 | Rosendale, MO
High school diploma
Skills
Office management
Customer service
Sales
Guest communication
Remote work experience
Organizational skills
Multi-line phone systems
Computer skills
Typing
Filing
Presentation skills
Revenue management
Conflict management
Property management
English
Certification
Substitute Teaching Certification January 2023 to January 2027