Tamia Aldridge
Cordova,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Regional One Hospital
08.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Machine Operator
Cummins Warehouse
07.2022 - 02.2024
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Keep detailed reports of maintenance activities performed on machinery.
- Comply with company policies regarding quality control procedures.
Technical Support Representative
Conduent (Apple)
08.2019 - 05.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Associate of Science -
University of Memphis
12.2023
Trade - Medical Aesthetics
Cure Advanced Aesthetics
04.2022
High School Diploma -
Bolton High School
05.2017
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
Timeline
Machine Operator
Cummins Warehouse
07.2022 - 02.2024
Patient Care Coordinator
Regional One Hospital
08.2020 - Current
Technical Support Representative
Conduent (Apple)
08.2019 - 05.2022
Associate of Science -
University of Memphis
Trade - Medical Aesthetics
Cure Advanced Aesthetics
High School Diploma -
Bolton High School
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