Tamia Brinkley

• Checking patients in and out.
• Scheduling Specialty Appointments
• Creating New Patient Charts
• Collecting Copays
• Verifying Patient Insurances
• Reviewing providers schedules for each day
• Confirming appointments
• Assisting patients with paper work
• Audits for verification of insurances
• Giving patients food/ creating snack bags.
• Verifying if patients are on Grants
• Huddle with providers to address schedules
• Completing petty cash slips.
• Resolved customer complaints using established follow-up procedures.
• Engaged with patients to provide critical information.

•Scheduling appointments including:

-Sick Appointments

-Well Visits

-Vaccine Visits

- Clearance appointments (DYFS Placement appointments, surgery clearance appointments)

- Medication Check Appointments

•Scheduling behavioral health/ mental health appointments

•Verifying insurances

•Insert special coding in for each visit that verifies what type of insurance the patient has.

•Answering phone calls

•Insert medication refill requests

•Gathering medical forms that require patient completion •Confirm appointments

•Relay messages/ medical results

•Verify patient information at check in

•Collect co- payments

•Conduct peer interviews

•Select new hires

• Collect medical forms for completion by the doctor

•Provide accurate wellness forms for the patient to complete

• Handle of prescription and prescription refill request

•Schedule appointments to include:

- Sick Appointments

- Procedure/ Pre-Op Clearance Appointments

- Well Visits

- Vaccine Visits

- Transition Of Care Appointments for patients discharged from the hospital

•Verify Insurances

•Relay lab results to patients

•Contact other medical offices for information if required for the patients

•Verify medical insurances

•Booking weight management appointments

•Scheduling psychiatry appointments

● Schedule patient appointments.

● Answer phone calls.

● Place orders for contact lenses.

● Clean, sanitize for Covid-19 protocols ● Take each patient's temperature upon arrival to the office.

● Prescreen patients before they see the doctor.

● Collect patient co-pays.

● Process patient payments upon completion of their visit.

● Enter patients data, etc. onfirm health insurance and patient identification.

● Contact patients to confirm appointments.

● Greet patients professionally both in person and on the phone.

● Process and file patient’s insurance information and medical records.

● Explain intake forms to new patients.

● Answer questions or properly refer to specialists.

● Explain the exam process and administer tests to determine visual capabilities of the patient.

● Train new hires

• Schedule patient appointments.
  ● Answer phone calls.
  ● Place orders for contact lenses.
  ● Clean, sanitize for Covid-19 protocols
  ● Take each patient's temperature upon arrival to the office.
  ● Prescreen patients before they see the doctor.
  ● Collect patient co-pays.
  ● Process patient payments upon completion of their visit.
  ● Enter patients data, etc. Confirm health insurance and patient identification.
  ● Contact patients to confirm appointments.
  ● Greet patients professionally both in person and on the phone.
  ● Process and file patient’s insurance information and medical records.
  ● Explain intake forms to new patients.
  ● Answer questions or properly refer to specialists.
  ● Explain the exam process and administer tests to determine visual capabilities of the patient.
  ● Train new hires
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer problems and complaints.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

● Greeting and assisting customers.

● Build on sales.

● Clean, replenish and recover the store.

● Assist an average of 40 customers per day.

● Drive store sales and growth by creating genuine connections with each customer.

● Engage with customers, and respond to them effectively.

● Provide the perfect bra fit for customers.

● Cash Register Operations.

● Cash drawer management.

● Employee of the month.

● Answer phone calls from customers seeking information.

● Oversee inventory activities to include supply stocking and restocking

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.