Tamia Thomas
Huntsville,AL
Summary
Well-qualified Leasing Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floating Leasing Consultant
Inland Residental
Huntsville AL
07.2024 - Current
- Maximized building occupancy by closing new residential leases and achieving established sales quotas.
- Enhanced tenant retention rates by addressing concerns proactively and fostering positive rapport between residents and management staff.
- Participated in ongoing professional development opportunities to stay informed on industry trends and best practices, enhancing personal performance as a Floating Leasing Consultant.
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
LEASING CONSULTANT
Lofts at Riverwalk
Columbus, Ga
05.2023 - 07.2024
- Managed property tours for potential tenants and maintained excellent customer service
- Negotiated lease agreements and ensured compliance with fair housing laws
- Processed rental applications and performed credit and background checks
- Organized and maintained accurate records of tenant communication and lease agreements
- Collaborated with maintenance team to address tenant repair requests in a timely manner.
HEALTHCARE CUSTOMER SERVICE REP
TTEC
Remote
01.2020 - 05.2023
- Assisted patients with insurance verification and processing claims
- Managed incoming calls and resolved customer inquiries in a timely manner
- Scheduled appointments and maintained patient records accurately
- Collaborated with medical staff to ensure efficient patient care
- Provided exceptional customer service by addressing patient needs and concerns
- Trained new employees on policies and procedures for smooth operation
- Maintained confidentiality of patient information according to HIPAA guidelines.
CUSTOMER SERVICE REP
Afni
Opelika, AL
05.2019 - 11.2019
- Monitored inventory levels and ordered supplies as needed
- Over 3 years of experience in the customer service industry, handling a wide range of inquiries and resolving issues efficiently
- Strong communication skills developed through providing exceptional service to diverse customer demographics
- Proven ability to thrive in a fast-paced environment, meeting and exceeding customer satisfaction goals consistently
- Experience in managing customer accounts, processing orders, and addressing billing inquiries effectively
- Skilled in de-escalating tense situations and turning unhappy customers into loyal advocates.
Education
Central High School
Phenix City, ALSkills
- Empathy
- Problem-solving
- Communication
- Active listening
- Time management
- Flexibility
- Conflict resolution
- Multi-tasking
- Patience
- Positive attitude
- Sales
- Customer Service
- Negotiation
- Marketing
- Organizational Skills
- Relationship Building
- Attention to Detail
- Time Management
Certification
Medical Billing and Coding
Timeline
Floating Leasing Consultant
Inland Residental
07.2024 - Current
LEASING CONSULTANT
Lofts at Riverwalk
05.2023 - 07.2024
HEALTHCARE CUSTOMER SERVICE REP
TTEC
01.2020 - 05.2023
CUSTOMER SERVICE REP
Afni
05.2019 - 11.2019
Central High School