Tamia Todd
Louisville,KY
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Skilled in patient registration, insurance verification, and data confidentiality management. Excel in communication, teamwork, and problem-solving to enhance patient experience and streamline access processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Baptist Health Medical Center
Floyds Knobs, IN
10.2023 - 04.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Float Pool Nursing Assistant
IU Health Methodist Hospital
Indianapolis, IN
10.2021 - 04.2023
- Delivered exceptional customer service experiences for both internal and external stakeholders, ensuring satisfaction throughout all interactions.
- Streamlined workflow by efficiently organizing medical supplies and equipment in each unit.
- Facilitated smooth transitions for incoming float pool nursing assistants by sharing knowledge about specific unit preferences and requirements.
- Built rapport with interdisciplinary team members, establishing trust and collaboration towards improved patient outcomes.
Medical Receptionist
IU Health Methodist Hospital
Indianapolis, IN
10.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Bachelor Of Medical Health And Humanities -
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2023
Skills
- Administration skills
- Coordinating skills
- Medical terminology
- Cardiac Rhythm Analysis
- Basic Life Support
- Patient Record keeping
- Communication skills
- Organizational skills
- PCA
- Patient Registration
- Healthcare knowledge
- Insurance Verification
- HIPAA Compliance
- Cerner/ Oracle
- Spanish
Certification
- CPR certification
- Dysrhythmia certification
- BLS certification
Timeline
Patient Access Coordinator
Baptist Health Medical Center
10.2023 - 04.2024
Float Pool Nursing Assistant
IU Health Methodist Hospital
10.2021 - 04.2023
Medical Receptionist
IU Health Methodist Hospital
10.2021 - 04.2023
Bachelor Of Medical Health And Humanities -
Indiana University - Purdue University Indianapolis
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