Summary
Overview
Work History
Education
Skills
Timeline
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Tamieka Rowell

Cincinnati,OH

Summary

Dynamic professional with a proven track record in customer service and engagement at Pizza Hut. Skilled in problem-solving and enhancing customer experiences, I successfully mentored new employees and improved store performance through strategic merchandising. Committed to fostering positive relationships and driving sales, I consistently delivered exceptional service and support.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Pizza Hut
05.2023 - 07.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Cell Phone Sales Representative

Metro PCSInc
02.2021 - 02.2025
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.

Direct Support Professional

Right At Home Senior Care
11.2020 - 02.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Customer Service Representative

Sheetz
06.2022 - 10.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

High School Diploma -

Princeton Senior High School
05-2016

Skills

  • Problem-solving

  • Customer service

  • Customer experience

  • Customer service and engagement

Timeline

Assistant Store Manager

Pizza Hut
05.2023 - 07.2025

Customer Service Representative

Sheetz
06.2022 - 10.2023

Cell Phone Sales Representative

Metro PCSInc
02.2021 - 02.2025

Direct Support Professional

Right At Home Senior Care
11.2020 - 02.2025

High School Diploma -

Princeton Senior High School

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Tamieka Rowell