Tamika Blackburn
Mansfield,TX
Summary
Strategic and results-driven banking leader with deep expertise in branch operations, risk management, financial services, sales, and data analytics. Proficient at leveraging insights to optimize portfolio profitability, enhance customer acquisitions, and drive revenue growth. Proven ability to manage high-performing teams, foster staff loyalty, and implement effective business strategies. Passionate about identifying opportunities within portfolio management, product economics, and data-driven research initiatives. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Virtual Banking Manager
JP Morgan Chase
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Branch Manager
JPMorgan Chase Bank
08.2007 - 01.2025
- Increased branch profitability by implementing cost-saving measures and streamlining operations.
- Improved customer satisfaction ratings through service enhancements and proactive issue resolution.
- Led daily operations, ensuring efficiency, compliance, and adherence to policies and procedures.
- Managed and coached sales associates to strengthen customer relationships and drive revenue growth.
- Developed business strategies to improve revenue and meet/exceed customer expectations.
- Trained employees in objection handling, value-added services, and relationship-building techniques.
- Set clear goals and executed strategies aligned with business objectives.
- Actively coached employees to achieve sales targets and superior customer service.
- Built strong relationships with customers, business partners, staff, and community members.
- Communicate and collaborate with senior and executive leadership.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation.
- Implemented effective sales strategies to exceed branch targets consistently.
- Spearheaded recruitment, training, and performance initiatives to develop a high-performing team.
- Member of VOICE (formerly known as CRAFT) to enhance the client experience with JPMorgan Chase products and services.
Assistant Branch Manager
Wells Fargo Bank
04.2005 - 12.2006
- Assisted customers with service issues while ensuring compliance and audit preparedness.
- Managed account openings, closings, and daily branch operations.
- Coached tellers in meeting sales goals and enhancing customer interactions.
- Oversaw staff scheduling and vault services to ensure seamless operations.
- Provided direct support to the Branch Manager, ensuring effective communication among team members.
- Trained and mentored new employees to build a positive workplace and improve retention.
- Coordinated staff schedules for optimal branch coverage and enhanced customer experience.
- Supervised and evaluated employees, guiding them in skill development and career progression.
Education
Bachelor of Arts - Business Administration
University of Arizona
Tucson, AZHigh School Diploma -
Richardson High School
Richardson, TXSkills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Customer service
- Project management
- Relationship building
- Sales techniques
- Training and development
- Process improvement
Awards And Acknowledgements
- Selected among 500 managers for Regional Leadership Program, demonstrating strong leadership and strategic expertise.
- Active member of business resource groups, contributing to organizational initiatives and fostering professional development.
Certification
- Chase Certified Change Practitioners in the Prosci methodology
Timeline
Virtual Banking Manager
JP Morgan Chase
01.2025 - Current
Branch Manager
JPMorgan Chase Bank
08.2007 - 01.2025
Assistant Branch Manager
Wells Fargo Bank
04.2005 - 12.2006
High School Diploma -
Richardson High School
Bachelor of Arts - Business Administration
University of Arizona