Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Ferguson

Washington ,DC

Summary

Over 2 years of Dispatcher at Capital City Protective Solutions LLC, adept in leveraging decision-making and customer service skills to enhance emergency response efficiency. Excelled in utilizing dispatch software, contributing to a significant improvement in response coordination. Known for exceptional active listening abilities, ensuring accurate data entry and report generation, enhancing operational effectiveness.

Overview

21
21
years of professional experience

Work History

Dispatcher

Capital City Protective Solutions LLC
04.2023 - Current

Supports the daily operations of the CCPS police by receiving prioritizing and dispatching emergency and non-emergency calls for police services, utilize a specialized computer software to enter track and compel statical reports including five responses

Customer Service Cashier

Tjmaxx
05.2013 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Pharmacy Technician

Giant Food Stores
05.2012 - 06.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Residential Counselor

Catholic Charities
01.2011 - 07.2011
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.

Cashier

Giant Food Stores
07.2007 - 09.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Armed Special Police Officer

WMATA
09.2003 - 08.2006
  • Supported event organizers with strategic planning for security measures that ensured smooth operations without compromising public safety or venue integrity.
  • Reduced risks by identifying and addressing potential security threats proactively.
  • Enhanced overall security by conducting thorough patrols and monitoring surveillance systems.
  • Ensured public safety and maintained order during high-profile events and emergency situations.

Education

Calvin Coolidge Senior High School
5th Tuckerman ST NW
07.1998

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software

Timeline

Dispatcher

Capital City Protective Solutions LLC
04.2023 - Current

Customer Service Cashier

Tjmaxx
05.2013 - 12.2023

Pharmacy Technician

Giant Food Stores
05.2012 - 06.2012

Residential Counselor

Catholic Charities
01.2011 - 07.2011

Cashier

Giant Food Stores
07.2007 - 09.2008

Armed Special Police Officer

WMATA
09.2003 - 08.2006

Calvin Coolidge Senior High School
Tamika Ferguson