Epic, MicroSoft, OutLook and Excel
Tamika Fountain
Administrative Assistant
Moss Point,MS
Summary
Driven and detail-oriented professional with a proven track record at DaVita Singing River Dialysis and Singing River Hospital. Excelled in enhancing office efficiency and patient satisfaction through expert data entry, file organization, and compassionate care. Demonstrated strong problem-solving abilities and time management skills, significantly improving document management and patient care processes.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
DaVita Singing River Dialysis
07.2018 - Current
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information..
- Receives and sorts incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supports executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assists with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organize office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Patient Care Technician
Singing River Hospital
06.1995 - 06.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Education
Associate Of Applied Science -
Mississippi Gulf Coast Community College
Gautier, MS12.1994
High Diploma - General Studies
Pascagoula High School
Pascagoula, MS05.1992
Skills
- Dialysis Access Manager
- Dialysis Home Ambassador
- Office Administration
- Administrative Support
- Acquisition and Procurement
- Human Resources
- Customer Relations
- Critical Thinking
- Data Entry
- File and Data Archiving
- Proficient in Epic, MicroSoft and Excel
- Appointment Scheduling
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
As the Home Ambassador for Singing River Dialysis we are currently No. 1 in the Galaxy for Incenter to Home Conversions.
Software
Timeline
Administrative Assistant
DaVita Singing River Dialysis
07.2018 - Current
Patient Care Technician
Singing River Hospital
06.1995 - 06.2018
Associate Of Applied Science -
Mississippi Gulf Coast Community College
High Diploma - General Studies
Pascagoula High School
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