Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Desiree McKoy

Brandon,FL

Summary

Dynamic administrative professional with a proven track record at New Life Tabernacle UPC, excelling in data entry and records management. Adept at fostering team collaboration and enhancing operational efficiency, I bring expertise in patient monitoring and care, ensuring compliance with safety standards while delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

New Life Tabernacle UPC
Seffner, FL
12.2022 - Current
  • Coordinate daily office operations to ensure smooth workflow and timely completion of tasks.
  • Provide administrative support to pastoral staff, enabling focus on ministry and core responsibilities.
  • Manage confidential information with discretion and accuracy.
  • Streamlined administrative processes to improve efficiency across multiple departments.
  • Foster communication and collaboration among staff and volunteers.

Patient Care Technician

DaVita
Riverview, FL
05.2021 - 11.2022
  • Monitored and documented patient vital signs before and after dialysis treatments.
  • Administered dialysis procedures while ensuring compliance with safety and infection control standards.
  • Supported patient education to improve understanding of treatment and health outcomes.
  • Assisted with access site care (fistulas, grafts, catheters) to prevent complications.

Customer Service Advisor

Concentrix
Tampa, FL
10.2020 - 04.2021
  • Provided responsive customer support, resolving issues efficiently and independently.
  • Maintained high satisfaction ratings while managing high-volume calls.
  • Reduced escalations by troubleshooting and resolving issues at the first point of contact.

Education

High School Diploma -

Brandon High School
Brandon, FL
05.2018

Skills

  • Data entry and records management
  • Customer relationship management
  • Patient monitoring and care
  • Infection control strategies
  • Dialysis procedures and techniques
  • Access site management
  • Team collaboration skills
  • Phlebotomy and catheter care

Websites

Timeline

Administrative Assistant

New Life Tabernacle UPC
12.2022 - Current

Patient Care Technician

DaVita
05.2021 - 11.2022

Customer Service Advisor

Concentrix
10.2020 - 04.2021

High School Diploma -

Brandon High School

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