Tamika Jones
Hawthorne
Summary
Results-driven Care Coordinator with expertise in managing client records, developing care plans, and collaborating with healthcare providers. Committed to enhancing patient satisfaction through effective communication and advocacy.
Overview
32
32
years of professional experience
Work History
Care Coordinator
CPLC/THRIVE/PAL
Hawthorne
07.2022 - 01.2025
- Coordinated care plans for clients across multiple service areas.
- Assisted clients in navigating healthcare resources and options.
- Collaborated with healthcare providers to ensure comprehensive care delivery.
- Managed client records using electronic health record systems effectively.
- Conducted follow-up calls to monitor client progress and satisfaction.
- Educated clients about available programs and services within the organization.
- Scheduled appointments and coordinated transportation for client visits efficiently.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
Store Manager
Port of Subs
Hawthorne
03.2017 - 07.2022
- Managed daily operations of store, ensuring efficient workflow and customer satisfaction.
- Trained and supervised team members on service standards and product knowledge.
- Maintained inventory levels, conducting regular stock checks and reordering supplies.
- Implemented promotional strategies to enhance customer engagement and increase sales.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Conducted performance evaluations, providing feedback to improve staff performance.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
Supervisor
SOC LLC
Hawthorne
08.2005 - 03.2017
- Supervised daily operations to ensure efficient workflow and team productivity.
- Trained new staff on company policies and safety procedures.
- Coordinated schedules to optimize workforce allocation and resource management.
- Monitored inventory levels to maintain adequate supplies for operations.
- Conducted regular team meetings to align goals and address concerns.
- Evaluated employee performance through feedback and assessments for development purposes.
- Collaborated with management to develop training programs tailored for staff needs.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
Cashier
Texaco
Hawthorne
05.2000 - 05.2002
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of the store area.
- Handled cash, credit, and debit transactions securely.
- Trained new cashiers on register operations and store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Manager
Mcdonalds
Hawthorne
07.1993 - 02.2000
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on customer service standards.
- Implemented quality control measures for food safety compliance.
- Monitored staff performance and addressed issues.
- Resolved customer complaints with effective problem-solving techniques.
- Monitored inventory levels and placed supply orders.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Mineral County High School
Hawthorne, NV06-1992
Skills
- Care coordination
- Electronic health records
- Healthcare navigation
- Client progress monitoring
- Interdisciplinary collaboration
- Patient advocacy
Languages
Spanish
Limited
English
Professional
Timeline
Care Coordinator
CPLC/THRIVE/PAL
07.2022 - 01.2025
Store Manager
Port of Subs
03.2017 - 07.2022
Supervisor
SOC LLC
08.2005 - 03.2017
Cashier
Texaco
05.2000 - 05.2002
Manager
Mcdonalds
07.1993 - 02.2000
High School Diploma -
Mineral County High School