Tamika Newton
Baltimore ,MD
Summary
Dynamic Intake Coordinator at Sheppard Pratt Hospital with expertise in insurance verification and exceptional customer service. Successfully streamlined patient intake processes, enhancing data accessibility and improving service delivery. Proven ability to lead training programs and foster cross-cultural sensitivity, ensuring compliance with quality standards and a positive patient experience.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Sheppard Pratt Hospital
Towson, MD
03.2015 - Current
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Developed and maintained electronic health records, enhancing data accessibility for treatment teams.
- Collaborated with multidisciplinary teams to streamline patient flow and improve service delivery.
- Assisted patients in navigating hospital services, ensuring a positive experience from initial contact.
- Implemented training programs for new staff on intake procedures and system usage.
- Monitored compliance with hospital policies during patient intake to maintain quality standards.
Education
High School Diploma - College Prep
Western High
Baltimore, MD06.2002
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Patient scheduling
- Cross-cultural sensitivity
- Charting and clinical documentation
- Confidentiality
- Multi-line phone operations
- Customer service
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Team leadership
- Workflow optimization
- Quality assurance
Timeline
Intake Coordinator
Sheppard Pratt Hospital
03.2015 - Current
High School Diploma - College Prep
Western High