TAMIKA REED
Chicago Heights,IL
Summary
Dedicated Caregiver and Restaurant Manager experienced in delivering dependable service and effective team leadership. Achieved client satisfaction through attentive support and efficient management of restaurant operations, addressing customer concerns, and maintaining high standards in food preparation and sanitation. Focused on providing compassionate care while ensuring well-organized scheduling and household coordination.
Overview
19
19
years of professional experience
Work History
Manager
POPEYES CHICKEN
Sauk Village, IL
01.2024 - 09.2026
- Managed Popeyes Chicken crew schedules and daily front-of-house operations.
- Directed daily shift operations and assigned responsibilities to keep the service running efficiently.
- Supervised employees and facilitated training to promote a high-performing work environment.
- Enforced customer service standards and addressed customer issues to ensure quality service.
- Resolved customer concerns and implemented service recovery strategies to enhance guest satisfaction.
- Resolved customer concerns, handled cash and closing duties, and supported inventory needs.
- Maintained standards for food quality, cleanliness, safety, and customer service.
- Evaluated staff performance during shifts and addressed issues.
- Oversaw cash handling, register counts, and deposit preparation.
Caregiver
RIGHT AT HOME
Merrillville, IN
01.2022 - 03.2023
- Assisted clients with bathing, dressing, grooming, and personal hygiene per Right at Home care plans.
- Coordinated daily routines, meal preparation, companionship, and light housekeeping to enhance client comfort and well-being.
- Paid close attention to client needs and communicated concerns appropriately.
- Supported daily routines, meal preparation, companionship, and light housekeeping.
- Prepared meals, monitored nutrition, and followed dietary instructions for client needs.
- Supported medication reminders and documented daily care activities in agency records.
- Facilitated meaningful conversations with clients to provide emotional support during home visits.
- Boosted patient spirits with positive, caring engagement for daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Restaurant Team Member
KFC
Matteson, IL
01.2017 - 07.2022
- Served customers in a busy restaurant, ensuring order accuracy and efficient service.
- Prepared and packaged food according to safety, sanitation, and quality standards.
- Worked closely with team members to meet customer needs during high-volume shifts.
- Collaborated with team members to efficiently meet customer needs during peak shifts.
- Operated the cash register and processed payments with accuracy.
- Greeted guests to enhance customer experience and ensure satisfaction. and answered questions about KFC menu choices.
- Operated a cash register and processed payments with accuracy.
- Trained new team members on restaurant policies and procedures to ensure consistent service.
Caregiver
SUPPORTED COMMUNITY LIFESTYLES
Ponca City, OK
01.2015 - 01.2017
- Executed care instructions and ensured a clean, safe living environment for residents.
- Facilitated everyday routines to promote dignity and independence for individuals.
- Prepared and served nutritious meals for individuals, household tasks, companionship, and other day-to-day needs.
Caregiver
COMMUNITY CARE
Homewood, IL
01.2008 - 04.2013
- Assisted clients with bathing, dressing, grooming, and personal hygiene according to care plans.
- Provided dependable support with daily living needs, meals, companionship, and household tasks.
- Prepared meals, monitored nutrition, and followed dietary instructions for client needs.
- Managed medication reminders and accurately documented daily care activities to ensure continuity of care.
- Ensured home environment remained safe, comfortable, and organized to enhance client well-being.
- Performed light housekeeping, laundry, and room organization to maintain a clean environment.
- Demonstrated patience and respect while assisting clients and communicating with families to foster trust.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Communicated client changes promptly with Right at Home supervisors and family members.
Education
Bloom High School
Chicago Heights, ILSkills
- Team Leadership
- Team supervision
- Daily Operations
- Shift scheduling
- Cash Handling /POS
- Inventory Management
- Quality Control
- Customer Service
- Communication
- Interpersonal communication
- Time Management
- Product management
Personal Information
Title: CAREGIVER | RESTAURANT MANAGEMENT | CUSTOMER SERVICE
Timeline
Manager
POPEYES CHICKEN
01.2024 - 09.2026
Caregiver
RIGHT AT HOME
01.2022 - 03.2023
Restaurant Team Member
KFC
01.2017 - 07.2022
Caregiver
SUPPORTED COMMUNITY LIFESTYLES
01.2015 - 01.2017
Caregiver
COMMUNITY CARE
01.2008 - 04.2013
Bloom High School