Tamika Stoudamire
Orlando,FL
Summary
Results-oriented Manager with 15 years in customer satisfaction. Led initiatives that enhanced brand loyalty and drove sales through strategic planning and team leadership. Expertise in staff training and customer relationship management, fostering customer satisfaction through effective communication and support.
Overview
19
19
years of professional experience
Work History
Caregiver
Florida CDC
Orlando, Florida
02.2024 - Current
- Provide compassionate support to individuals with developmental disabilities and mental health needs.
- Maintain accurate documentation of client progress and care activities.
- Ensure a safe environment by following health and safety protocols consistently.
- Improved patient outlook and daily living through compassionate care.
- Promote independence by teaching self-care skills, including bathing, grooming, and toileting.
- Secure engaging activities for clients to enhance daily enjoyment and overall well-being.
- Accompany clients to social activities, including movies and plays, to promote social interaction.
Manager
Great Clips
Orlando, Florida
05.2007 - Current
- Achieve and set new goals projected for our peak record sales weeks.
- Increased customer returns and acquired new clientele, contributing to sales growth.
- Developed and implemented strategies to boost customer satisfaction and foster loyalty.
- Resolve customer complaints and issues promptly, maintaining a positive brand image.
- Conduct performance evaluations, providing feedback and coaching for team development.
- Coach, mentor and train team members in order to improve their job performance.
- Handle daily operations, maintaining efficiency and quality standards.
- Organized marketing initiatives to enhance brand awareness and drive sales.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Cosmetology - Cosmetology License
Empire Beauty School
Atlanta, GA05-2007
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Customer relationship management
- Customer satisfaction
- Effective communication
- Staff training
- Recruitment processes
- Recruiting and interviewing
- Payroll administration
References
References available upon request.
Timeline
Caregiver
Florida CDC
02.2024 - Current
Manager
Great Clips
05.2007 - Current
Cosmetology - Cosmetology License
Empire Beauty School
Associate of Arts - Business Administration And Management
Valencia College