Janice Marshall
Garland,TX
Summary
Driven professional with a proven track record at Luby's Fuddruckers Restaurants and Tom Thumb, enhancing trainee performance and customer satisfaction through effective training and coaching. Skilled in cash management and fostering a culture of integrity and motivation. Achieved seamless implementation of store policies, demonstrating exceptional time management and problem-solving abilities. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness.
Overview
17
17
years of professional experience
Work History
Retail Sales and Store Support
Tom Thumb Food Stores
01.2019 - Current
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Boosted overall customer satisfaction rates by quickly addressing any concerns or issues that arose during transactions or interactions within the store environment.
- Supported the implementation of new store policies and procedures, ensuring a seamless transition for all staff members.
- Assisted in the training of new employees, fostering a supportive work environment that encouraged growth and development.
Trainer Coordinator/Unit Coordinator
Luby's Fuddruckers Restaurants
03.2007 - 11.2018
- Improved trainee performance with regular evaluations and constructive feedback.
- Promoted a positive learning environment through effective communication and motivational techniques.
- Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Kashmere High School
Houston, TX06.1977
Skills
- Employee Motivation
- Task Delegation
- Order Taking
- Stock replenishment
- Store maintenance
- Training and coaching
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Management
- Mentoring abilities
Timeline
Retail Sales and Store Support
Tom Thumb Food Stores
01.2019 - Current
Trainer Coordinator/Unit Coordinator
Luby's Fuddruckers Restaurants
03.2007 - 11.2018
GED -
Kashmere High School