Summary
Overview
Work History
Education
Skills
Timeline
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Tamilia Jackson

Spring,TX

Summary

Dynamic Leasing Consultant with a proven track record at Encore @ Westfork, excelling in customer service and sales strategies. Skilled in prospect qualification and fair housing regulations, I effectively maintained high occupancy rates while building rapport with tenants. My expertise in property management software enhances operational efficiency and tenant satisfaction.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Encore @ Westfork
09.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected rent and tracked resident payments and information in computer system.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
  • Responded to requests and scheduled appointments for property showings.

Leasing Consultant

Liberty Staffing Services
10.2019 - 08.2024
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
  • Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
  • Responded to requests and scheduled appointments for property showings.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Credit Analyst

LUXE LIFE CREDIT REPAIR
07.2016 - 08.2019
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Presented clear and concise recommendations on complex transactions to senior management, facilitating informed decision-making processes.
  • Conducted regular portfolio reviews to identify potential issues or trends, taking proactive measures to mitigate risks and maintain credit quality.
  • Maintained compliance with regulatory requirements through diligent documentation practices, minimizing legal risks associated with corporate lending activities.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - Business Administration

Prairie View A&M University
Prairie View, TX
06-1997

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Prospect qualification
  • Sales and marketing

Timeline

Leasing Consultant

Encore @ Westfork
09.2024 - Current

Leasing Consultant

Liberty Staffing Services
10.2019 - 08.2024

Credit Analyst

LUXE LIFE CREDIT REPAIR
07.2016 - 08.2019

Bachelor of Arts - Business Administration

Prairie View A&M University

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Tamilia Jackson