Taminka Palmer
Little Rock,AR
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and order processing. Proven track record of enhancing customer satisfaction through meticulous attention to detail and effective relationship building. Skilled in optimizing operations and training teams, consistently achieving high-quality standards and timely order fulfillment.
Overview
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
09.2024 - Current
- Organized completed orders in designated temperature-controlled storage for efficient customer pickup.
- Achieved consistent adherence to deadlines and quality standards for accuracy and timeliness.
- Optimized order fulfillment by memorizing store layouts and planograms for efficient routing.
- Achieved high satisfaction ratings through efficient order fulfillment and strategic product selection.
- Monitored substitutions and communicated changes to customers promptly.
- Collaborated with customers to fulfill order requirements and enhance service satisfaction.
- Analyzed customer orders meticulously to identify requested items and monitored application for updates.
- Managed simultaneous task execution while prioritizing urgent requests to ensure high service quality.
- Guided new personal shoppers by imparting industry knowledge and best practices, fostering a collaborative team environment.
- Oversaw online shopping order management and delivery logistics to ensure timely receipt of purchases.
Front End Team Lead
Walmart
02.2023 - Current
- Directed front-end team to enhance customer experiences through strategic training and support initiatives.
- Optimized operational processes to enhance efficiency and minimize response times for customer inquiries.
- Cultivated a collaborative work environment by facilitating regular communication among team members.
- Oversaw cash drawer management across multiple checkout stations to ensure sufficient cash availability.
- Addressed customer concerns with friendly, knowledgeable service, ensuring prompt and effective issue resolution.
- Provided expert guidance to customers in evaluating needs and preferences.
- Mentored employees and facilitated training on effective strategies for managing complex sales challenges and addressing difficult customer interactions.
- Welcomed visitors and customers upon arrival, providing assistance and addressing inquiries.
- Enhanced customer satisfaction scores by applying advanced conflict resolution and problem-solving techniques.
- Oversaw front areas to ensure timely resolution of inquiries.
- Supported front desk operations by stepping in to assist with various tasks during employee absences or lunch breaks.
Order Picker
Dollar General Warehouse
12.2024 - 09.2025
- Executed precise selection and packing of products to ensure timely order fulfillment.
- Utilized pallet jacks and forklifts to streamline goods transportation within warehouse operations.
- Ensured cleanliness and organization of work area to uphold safety standards.
- Facilitated inventory counts to enhance stock management efficiency.
- Implemented safety protocols consistently to ensure a secure work environment.
- Facilitated collaboration among team members to ensure timely order fulfillment during peak demand periods.
- Demonstrated exceptional verbal and written communication abilities.
- Enhanced order accuracy by meticulously selecting items based on pick list and packing slip specifications.
- Streamlined order fulfillment processes through proactive communication with supervisors regarding process enhancements and challenges encountered during daily operations.
- Enhanced warehouse efficiency by actively supporting receiving, stocking, and shipping operations.
- Elevated customer satisfaction by ensuring precise order fulfillment through rigorous accuracy standards.
- Facilitated collaboration among team members to optimize picking task efficiency.
Front End Supervisor
Lowe's
09.2020 - 03.2023
- Oversaw daily store operations, ensuring adherence to safety protocols.
- Facilitated training sessions for new associates on customer service standards and product knowledge.
- Oversaw inventory management by conducting regular audits to ensure stock accuracy.
- Executed merchandising strategies to optimize product visibility and drive sales performance.
- Addressed customer inquiries and complaints to enhance overall satisfaction levels.
- Partnered with management to drive process improvements and enhance workflow efficiency.
- Facilitated team meetings to convey goals, updates, and performance expectations effectively.
- Oversaw cleanliness and organization of front-end area to enhance customer shopping experience.
- Oversaw customer return and exchange operations, ensuring efficiency and satisfaction for all parties involved.
- Analyzed cashier performance metrics to identify improvement opportunities and implement corrective measures.
- Oversaw cash drawer management across multiple checkout stations to ensure sufficient cash availability.
- Addressed customer concerns with friendly, knowledgeable service, ensuring prompt and effective issue resolution.
- Optimized front-end operations to enhance customer satisfaction and resolve concerns efficiently.
- Conducted regular audits of cash register transaction records and employee behaviors to ensure compliance with company policies and local regulations.
- Guided and developed team members to enhance performance and drive productivity.
Produce Manager
Walmart
10.2014 - 02.2020
- Managed daily operations of produce department, ensuring optimal inventory levels and adherence to quality standards.
- Designed and executed comprehensive training programs for new staff to elevate team productivity.
- Evaluated sales data to forecast demand and optimize order adjustments for waste reduction and freshness maximization.
- Guided team members in best practices for handling perishables, ensuring adherence to safety and compliance standards.
- Spearheaded initiatives to elevate customer experience through innovative displays and strategic product promotions.
- Led training and supervision of produce staff to enhance performance and ensure compliance with company policies.
- Oversaw maintenance of produce displays and preparation areas to ensure cleanliness and organization.
- Enhanced profitability through waste reduction, shrinkage control, and streamlined team workflows.
- Elevated customer satisfaction by delivering attentive service and consistently high-quality products.
- Oversaw product rotation processes to minimize waste and enhance freshness and quality of goods.
- Guided and developed new team members through coaching and mentorship initiatives.
- Enforced safety standards across department to uphold compliance with local regulations and company policies.
- Executed regular inventory audits to identify discrepancies and enhance accuracy.
- Guided customers in addressing produce-related inquiries.
Education
High School Diploma - American History
St. Augustine Catholic High School
Fort Worth, TX06-2010
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Customer relations
- Relationship building
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Verifying order accuracy
- Payment processing
Timeline
Order Picker
Dollar General Warehouse
12.2024 - 09.2025
Digital Personal Shopper
Walmart
09.2024 - Current
Front End Team Lead
Walmart
02.2023 - Current
Front End Supervisor
Lowe's
09.2020 - 03.2023
Produce Manager
Walmart
10.2014 - 02.2020
High School Diploma - American History
St. Augustine Catholic High School