Tammie Oien
Lakeland
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
911 Dispatcher
City of Lakeland
Lakeland, FL
- Current
- Operate phone and radio systems for requests of emergent assistance from the public, as well as police and fire personnel.
- Interview callers to determine assistance needed and direct appropriate response for their specific needs.
- Initiate NCIC entries for stolen vehicles, warrant entries and missing persons.
- Operate CAD systems and radio frequencies for police and fire personnel.
911 dispatcher Tier III
Norcom 911
Bellevue, WA
01.2010 - 04.2022
- Operate phone and radio systems for requests of emergent assistance from the public, police and fire/EMS.
- Interview callers to determine assistance needed and direct appropriate response for their specific needs.
- Take over high risk calls as needed for SWAT functions, hostage/barricaded subjects and officer involved shootings.
- Initiate NCIC entries for stolen vehicles, warrant entries/ re-entries and missing persons.
- Operate dual CAD systems for police and fire agencies.
- Provide life saving pre-arrival instructions for medical emergencies.
- Certified Training Officer (CTO) for new hire, police radio, fire radio and records positions (NCIC entry and inquiries).
- Tactical dispatcher for high risk calls such as SWAT, hostage negotiations and FBI human trafficking task force.
- New hire Mentor.
Secretary & Teachers Aide
Church Of Jesus Christ Of Latter Day Saints
Mukilteo, WA
01.2005 - 01.2019
- Maintain accurate records of attendance and clergy meetings to support church processes
- Coordinate communications between children, parents and church leadership to improve engagement
- Prepare and implement lesson plans for 100+ children for Sunday and weekly activities.
Elementary School Volunteer
Odyssey Elementary School
Everett, WA
09.2009 - 06.2018
- Assist teachers in classroom management and lesson implementation.
- Support students with individual learning needs through personalized attention.
- Prepare instructional materials, ensuring availability for daily lessons.
- Conduct small group sessions to reinforce core subject concepts effectively.
- Aid classroom management by providing one-on-one support for students requiring additional assistance.
- Enhance student engagement by implementing interactive and hands-on activities in the classroom.
Policy Support & Claims
Liberty Mutual/ Safeco
Bothell, WA
01.2005 - 01.2009
- Process high loss catastrophic claims as well as fatality claims.
- Work with local insurance agents and police departments for claim processed including crime scene reports, recorded statements and crime scene photo processing.
- Process policy review and audits to ensure underwriting compliance.
- Deployed on mass casualty and large scale natural disaster claims to ensure appropriate and timely claim processing.
Education
High School Diploma -
Bremerton High School
Bremerton, WASkills
- Works Well Under Pressure
- Critical thinking
- Data entry proficiency
- Multitasking and prioritization
Timeline
911 dispatcher Tier III
Norcom 911
01.2010 - 04.2022
Elementary School Volunteer
Odyssey Elementary School
09.2009 - 06.2018
Secretary & Teachers Aide
Church Of Jesus Christ Of Latter Day Saints
01.2005 - 01.2019
Policy Support & Claims
Liberty Mutual/ Safeco
01.2005 - 01.2009
911 Dispatcher
City of Lakeland
- Current
High School Diploma -
Bremerton High School