Tammie Williams
Valdosta,GA
Summary
Dynamic Assistant Store Manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to enhance customer experiences and train staff to achieve high performance.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Circlek
Lakeland, GA
06.2025 - Current
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Trained new staff on customer service standards and operational protocols for improved team efficiency.
- Supported inventory management by conducting regular stock audits and maintaining accurate records.
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Monitored cash handling processes to ensure accuracy and compliance with financial policies.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
D.S.P Direct Support Professional
Rescare Homecare
Valdosta, GA
11.2023 - 08.2024
- Collaborated with multidisciplinary teams to create and implement individualized care plans tailored to client needs.
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in developing social skills through engaging activities and community involvement.
- Monitored health and behavioral changes, reporting concerns to healthcare professionals promptly.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Maintained accurate documentation of client progress and incidents in compliance with regulatory standards.
Customer Service Team Lead
Publix Supermarket
Orlando, FL
01.2013 - 09.2021
- Led customer service team in resolving inquiries and complaints, enhancing customer satisfaction.
- Developed and implemented process improvements, increasing efficiency in service delivery.
- Trained and mentored new team members on company policies and best practices.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Coordinated scheduling and workload distribution to optimize team performance during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Collaborated with management to develop training materials focused on customer engagement techniques.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Took cash and credit card payments via phone, in person, and through email.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL05-1995
Skills
- Retail operations
- Inventory management
- Inventory control
- Customer service
- Customer relations
- Customer experience
- Customer engagement
- Problem-solving
Timeline
Assistant Store Manager
Circlek
06.2025 - Current
D.S.P Direct Support Professional
Rescare Homecare
11.2023 - 08.2024
Customer Service Team Lead
Publix Supermarket
01.2013 - 09.2021
High School Diploma -
Vero Beach High School