Tammy Alvis

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Built relationships with customers and community to establish long-term business growth.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Maintained Cash Office -Safe balances and tills and daily weekly monthly bank logs change order logs and handled all employee files.
• Maintained and organized Manged Waste Area and containers along with daily paperwork.
• Forklift Certified for 7 years through company.
• Maintained all Safety boards and updated material daily weekly monthly.
• Worked on staff schedules daily weekly posting and monitoring needed changes due to lower or higher volumes of sales and call outs etc.
• Leader on Demand- LOD for the entire store throughout shift with engaging with customers associates Store manager District Manager Loss prevention OSHA visitors etc.
• Truck Processes- Planning truck through truck manifest with staffing appropriate to quantity of truck. Unloading truck safely and according to policy and processes fast and effectively to maintain product to the sales floor for customers.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Promoted exceptional customer service by engaging clients on sales floor.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Effectively coached team members to reach weekly and monthly sales goals.
• Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.

assistant to physician in office procedures and surgery

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Upheld infection control and prevention policies across different patient-facing areas.
• Documented patient information and care activities in electronic health record.
• Phlebotomy Certified
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Taught patients about medications, procedures, and care plan instructions.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.