Tammy Angel
Whitmore Lake,MI
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Ann Arbor, MI
04.2010 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Education
Bachelor of Science - Criminal Justice With Human Service Concentration
Colorado Technical University
Colorado Springs, CO08-2024
Skills
- Quality Management
- Staff Supervision
- Service Quality Improvement
- Customer Retention
- Loss Prevention
- Customer Relationship Management
- Operations Oversight
- Schedule Management
- Leadership and team building
- Staff Training
- Performance Evaluations
- Performance Improvements
- Cross-Cultural Communications
- Leader
- Time Management
- Administrative Skills
- Motivation
- Verbal and written communication
- Labor Cost Controls
- Sales Analysis
- Customer experiences
- Employee Scheduling
- Communication Skills
Certification
- Serve Safe
- Certified McDonald's General Manager-graduated from Hamburger University
References
References available upon request.
Timeline
General Manager
McDonald's
04.2010 - Current
Bachelor of Science - Criminal Justice With Human Service Concentration
Colorado Technical University