Summary
Overview
Work History
Education
Skills
Volunteer Experience
Work Preference
Timeline
Generic
Open To Work

Tammy Asare

Dallas,TX

Summary

Dynamic professional with a proven track record at JPMorgan Chase & Co., excelling in quality assurance and relationship management. Expert in enhancing service quality through effective coaching and performance analysis. Adept at fostering team collaboration and driving improvements in customer experience, ensuring compliance and operational excellence.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Making Your Payroll Count LLC
DeSoto
01.2022 - Current
  • Organize executive schedules, enhancing team productivity and meeting deadlines.
  • Prepare and deliver accurate reports and presentations to stakeholders promptly.
  • Quality Assurance (Expert)
  • Team Building
  • Payments
  • Leadership
  • Merchant Services
  • Call Monitoring
  • Performance Analysis
  • Calibration
  • Coaching
  • Relationship Management
  • Customer Experience
  • Call Handling
  • Manage travel and conference logistics, ensuring seamless event execution.
  • Record meeting minutes and dictations for efficient information retrieval.
  • Support office management, improving organizational procedures.

Quality Specialist II

JPMorgan Chase & Co.
Arlington, Texas
12.1999 - 11.2016
  • Assessed and bolstered call performance in compliance with company guidelines.
  • Facilitated call quality calibration sessions to pinpoint scoring discrepancies.
  • Offered insightful feedback and coaching to business partners and agents to enhance service quality.
  • Investigated customer complaints to identify broader issues and improve overall experience.

Education

High School Diploma -

South Oak Cliff High School
Dallas, TX
05.1984

Skills

  • Quality Assurance
  • Team Building
  • Payments
  • Leadership
  • Merchant Services
  • Call Monitoring
  • Performance Analysis
  • Calibration
  • Coaching
  • Relationship Management
  • Customer Experience
  • Call Handling

Volunteer Experience

Mentor, YoungLives, I am a mentor for teen mothers and fathers at Duncanville High School.

Work Preference

Job Search Status

Open to work

Work Type

Full TimeContract Work

Location Preference

Remote

Salary Range

$55000/yr - $200000/yr

Timeline

Administrative Assistant

Making Your Payroll Count LLC
01.2022 - Current

Quality Specialist II

JPMorgan Chase & Co.
12.1999 - 11.2016

High School Diploma -

South Oak Cliff High School
Tammy Asare