Tammy Bonner
Shelbyville,TN
Summary
Results-driven Floor Manager with a proven track record in staff training, inventory management, and customer complaint resolution. Committed to enhancing service quality and operational efficiency.
Overview
21
21
years of professional experience
Work History
Floor Manager
Woodard's Market Deli
Lynchburg, Tennessee
01.2016 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored staff on deli procedures and customer service skills.
- Managed inventory levels and organized stock for optimal product availability.
- Implemented sanitation protocols to maintain a clean and safe environment.
- Coordinated with suppliers for timely delivery of fresh ingredients and products.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Monitored food preparation processes to ensure compliance with health standards.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised cashier staff to ensure efficient transaction processing.
- Managed cash register operations to maintain accuracy and security.
- Trained new cashiers on customer service protocols and register systems.
- Resolved customer complaints to enhance satisfaction and retention.
- Monitored inventory levels and ordered supplies as needed for operations.
- Conducted regular audits of cash drawers to ensure compliance with policies.
- Managed and trained cashiers on proper cash handling procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Assistant Manager
Dollar General
Lynchburg, Tennessee
01.2005 - 12.2015
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained new team members on customer service and store procedures.
- Coordinated merchandise displays to enhance product visibility and appeal.
- Implemented loss prevention strategies to reduce theft and improve security.
- Oversaw cash handling procedures and ensured accurate financial transactions.
- Evaluated staff performance and provided constructive feedback for improvement.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer complaints effectively, promoting a positive shopping experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Education
Cascade Highschool
Wartrace, TNSkills
- Staff training
- Inventory management
- Customer complaint resolution
- Cash handling
- Scheduling optimization
- Performance evaluation
- Quality assurance
- Financial controls
- Stock management
- Employee management
Timeline
Floor Manager
Woodard's Market Deli
01.2016 - Current
Assistant Manager
Dollar General
01.2005 - 12.2015
Cascade Highschool