Tammy Bowers
Emory,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Store Manager
Family Dollar
Lone Oak, Texas
04.2021 - Current
- Supervised Family Dollar store operations, opening routines, and closing procedures.
- Trained associates on customer service, register use, and store policies.
- Merchandised aisles, endcaps, and seasonal displays using Family Dollar standards.
- Managed inventory, stockroom organization, and product replenishment activities.
- Enforced safety, loss prevention, and compliance procedures throughout the store.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Waitress
Monroys
West, Texas
08.2014 - 09.2019
- Served meals and drinks with attentive table service.
- Took orders for food and drinks and delivered them to guests.
- Greeted Monroy's guests and presented menus.
- Refilled beverages and checked guest satisfaction during meals.
- Coordinated with kitchen staff on order timing and special requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed cash, card, and receipt transactions accurately.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Front End Supervisor
Ross Dress for Less
Plano, Texas
06.2007 - 02.2011
- Supervised front end associates at Ross Dress for Less during opening and closing shifts.
- Trained cashiers on register procedures, returns, and customer service standards.
- Assigned register coverage and front end break schedules.
- Coordinated queue flow and supported loss prevention at busy registers.
- Maintained checkout, impulse, and queue areas according to Ross merchandising standards.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained new employees in customer service techniques and store policies.
- Reconciled cash drawer counts and prepared deposits for store management.
- Performed daily audits on registers and safe counts to verify the accuracy of funds on hand.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Remington College
Garland, Tx 01.2002 - 10.2002
Berkner High School
Richardson , TxSkills
- Employee training
- Team supervision
- Payroll management
- Delegating work
- Problem solving
- Conflict resolution
- Customer service
- Effective communication
- Multitasking and prioritization
- Reliable
- Friendly and positive
Timeline
Store Manager
Family Dollar
04.2021 - Current
Waitress
Monroys
08.2014 - 09.2019
Front End Supervisor
Ross Dress for Less
06.2007 - 02.2011
Remington College
01.2002 - 10.2002
Berkner High School