Tammy Brown
Hamburg,NY
Summary
Efficient front desk receptionist with 25 plus years of experience using customer service and excellent organizational skills to provide consistent service to clients and customers. Highly motivated with an ability to adapt on the fly and provide exceptional customer service, integrity, and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
Weber County Childrens Justice Center
08.2021 - 05.2023
- Collaboration with Law Enforcement and Cps to schedule forensic interviews at our facility for child abuse victims and their families
- Data entry, filing, answering phones and other daily basic office duties.
Customer Service Coordinator
Standard Examiner Newspaper
05.2016 - 07.2021
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
Education
General -
Hamburg High
Skills
- Customer service
- Computer literacy
- Communication skills
- Microsoft word
- Documentation review
- English
- Clerical Support
- Record Preparation
- File Organization
- Spreadsheet Tracking
- Word Processing
- Listening Skills
- Telephone Skills
Timeline
Front Office Receptionist
Weber County Childrens Justice Center
08.2021 - 05.2023
Customer Service Coordinator
Standard Examiner Newspaper
05.2016 - 07.2021
General -
Hamburg High
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