Tammy Cleary
East Amherst,NY
Summary
Dynamic Physician Relations Liaison with a proven track record in fostering collaboration and enhancing communication among clinical teams and external partners. Committed to supporting physician recruitment and delivering impactful cancer care initiatives.
Overview
23
23
years of professional experience
Work History
Physician Relations Liaison
Roswell Park Comprehensive Cancer Center
Buffalo, NY
05.2021 - Current
- The Physician Relations Liaison works to strengthen relationships with physicians, both within Roswell Park and across the Roswell Park Care Network. This includes facilitating communication between clinical teams, research departments, and external partners, supporting recruitment and retention of physicians, and ensuring that physician needs are addressed in the delivery of cancer care.
- Serve as a liaison between Roswell Park’s clinical and research teams and external physician networks.
- Support physician recruitment, onboarding, and professional development.
- Coordinate physician engagement in research, clinical trials, and community outreach programs.
- Maintain and update physician directories, contact information, and professional networks.
- Facilitate collaboration between Roswell Park and affiliated hospitals, clinics, and specialty practices.
- Assist in organizing physician education, training, and continuing medical education (CME) opportunities.
- Help resolve physician-related issues or concerns in a timely and professional manner.
Director
General Physicians PC
Buffalo, NY
07.2019 - 05.2021
- Led operational strategy to enhance patient care delivery processes.
- Developed policies to optimize clinic workflows and improve staff efficiency.
- Oversaw budget management and resource allocation for healthcare initiatives.
- Facilitated training programs for staff to promote best practices in patient care.
- Collaborated with stakeholders to align organizational goals with patient needs.
Practice Administrator
Lancaster Medical LLC
Depew, NY
04.2003 - 07.2019
- Implemented patient management systems to enhance appointment scheduling and records.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Oversaw staff scheduling and coordinated team workflows for optimal efficiency.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Trained new employees on office protocols and patient interaction standards.
- Facilitated communication between healthcare providers and administrative staff.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Maintained financial records and supported budget planning for practice initiatives.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Planned special events such as health fairs or community outreach programs.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Developed policies and procedures to ensure compliance with healthcare regulations.
- Participated in continuing education courses relevant to healthcare administration topics.
- Complied with OSHA and HIPAA regulations.
Education
Certified Professional Coder -
American Association of Professional Coders
Buffalo, NY06-2004
Certified Coding Specialist - Physician Based -
American Health Information Management Association
Buffalo, NY06-2004
Bachelor of Arts - Political Science And Business
Niagara University
Niagara Falls, NY06-1990
Skills
- Effective communication and team leadership
- Data analysis
- Relationship building
Timeline
Physician Relations Liaison
Roswell Park Comprehensive Cancer Center
05.2021 - Current
Director
General Physicians PC
07.2019 - 05.2021
Practice Administrator
Lancaster Medical LLC
04.2003 - 07.2019
Certified Professional Coder -
American Association of Professional Coders
Certified Coding Specialist - Physician Based -
American Health Information Management Association
Bachelor of Arts - Political Science And Business
Niagara University