Tammy Dillard
Canton,NC
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreen's Pharmacy, excelling in medication dispensing and patient counseling. Proven track record in optimizing workflows and enhancing staff training programs, resulting in improved accuracy and customer satisfaction. Committed to continuous improvement and regulatory compliance, ensuring safe and efficient pharmacy operations.
Developed skills in fast-paced pharmacy environment, focusing on efficient operations and regulatory compliance. Expertise in team leadership and process optimization, ensuring streamlined workflows and enhanced service delivery. Looking to transition into new field, leveraging transferable skills to drive success in diverse professional settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Canton NC
09.2025 - Current
- Oversaw daily pharmacy operations ensuring compliance with regulatory standards.
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Developed staff training programs improving medication dispensing accuracy and customer service.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Helped implement PEXT; new workflow to manage everyday pharmacy operations
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Canton NC
08.2025 - 09.2025
- Oversaw medication dispensing processes to ensure regulatory compliance and patient safety.
- Mentored junior pharmacy technicians on best practices in prescription processing and customer service.
- Implemented quality assurance measures that enhanced accuracy in prescription filling processes.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Reviewed and verified customer information and insurance provider information.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
Walgreeens
Canton, NC
01.2023 - 08.2025
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted pharmacists in reviewing medication orders for safety and efficacy.
- Managed inventory levels, ensuring availability of medications and supplies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained clean and organized work areas to uphold health and safety standards.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Earned PTCB certification in May 2024
Caregiver
Abound Health
Canton NC
12.2012 - 12.2022
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Developed and implemented personalized care plans tailored to individual client needs and preferences.
- Assisted clients with mobility challenges, ensuring safety during transportation and daily tasks.
- Monitored client health status, documenting changes and communicating effectively with healthcare professionals.
Education
High School Diploma -
Smoky Mountain High
Sylva, NC05-1992
Skills
- Workflow optimization
- Immunizations
- Excellent communication
- Reliability
- Continuous improvement
- Inventory Management
- Patient Care
- Technician
Certification
PTCB certification
CPR certification
APhA certified
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
09.2025 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2025 - 09.2025
Pharmacy Technician
Walgreeens
01.2023 - 08.2025
Caregiver
Abound Health
12.2012 - 12.2022
High School Diploma -
Smoky Mountain High