Tammy Ferguson
South Whitley,IN
Summary
Dynamic professional with a proven track record at Parkview Health System, excelling in analytical problem-solving and effective communication. Skilled in optimizing processes and enhancing productivity, I leverage leadership and organizational abilities to drive team success. Committed to continual improvement and adept at adapting to new technologies, ensuring exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Specialty Scheduling
Parkview Health System
07.2022 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
Registrar
Lutheran Hospital
02.2021 - 07.2022
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Performed software updates, upgrades and data backups.
- Studied and researched various medical terms as well as software and coding systems.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Secured confidential patient information from unauthorized access.
Assembly Line Worker
Lear
04.2016 - 03.2020
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed protocols to enhance protection and maintain safe work environment.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed outlined specifications to implement assembly plans.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Generated and maintained accurate production records.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Monitored production processes to identify and address potential issues.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Facilitated collaboration between production and other departments.
- Operated finishing tool to prepare products for inspections and packaging.
- Utilized safety devices and procedures to protect personnel and equipment.
Co-Owner, Office Manager
Clelland and Sons
04.2010 - 06.2014
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Associate - Health Information Management
Indiana Institute of Technology
Fort Wayne, INGraduate Certificate - Medical Coding
Indiana Institute of Technology
Fort Wayne, IN05-2024
Skills
Research
Flexible and adaptable
Interpersonal communication
Networking
Organization and time management
Multitasking Abilities
Google drive
Team building
Microsoft office
Leadership
Planning
Analytical thinking
Remote office availability
PPE use
Relationship building
Self-Directed
Training & Development
Basic math
Equipment operation
Timeline
Specialty Scheduling
Parkview Health System
07.2022 - Current
Registrar
Lutheran Hospital
02.2021 - 07.2022
Assembly Line Worker
Lear
04.2016 - 03.2020
Co-Owner, Office Manager
Clelland and Sons
04.2010 - 06.2014
Associate - Health Information Management
Indiana Institute of Technology
Graduate Certificate - Medical Coding
Indiana Institute of Technology