Tammy Ginger
Certified Pharmacy Technician
100 East Heights Ave #3 ,ILLINOIS
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Walmart, excelling in customer service and cash handling. Enhanced patient satisfaction through efficient prescription processing and conflict resolution. Recognized for implementing workflow improvements that reduced wait times, demonstrating strong time management and attention to detail in a high-volume environment.
Overview
13
13
years of professional experience
Work History
Cashier
Walmart
03.2024 - 06.2026
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
Certified Pharmacy Technician
Walmart
03.2021 - 06.2023
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Assisted in inventory management, tracking stock levels and minimizing discrepancies through effective organization.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
- Conducted medication therapy reviews, identifying potential drug interactions and collaborating with pharmacists for optimal care.
- Implemented workflow improvements that increased efficiency in prescription processing and reduced wait times for customers.
- Trained new technicians on pharmacy procedures, promoting adherence to policies and improving team performance.
- Monitored expiration dates of medications, ensuring proper disposal of outdated products to maintain safety standards.
- Supported pharmacists during immunization clinics by preparing vaccination records and assisting with patient education materials.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Certified Pharmacy Technician
CVS Pharmacy
06.2020 - 06.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
Certified Pharmacy Technician
St Marys Pharmacy
03.2013 - 06.2018
- Performed regular audits to maintain compliance with state regulations and company policies.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Assisted in inventory management, tracking stock levels and minimizing discrepancies through effective organization.
- Conducted medication therapy reviews, identifying potential drug interactions and collaborating with pharmacists for optimal care.
- Implemented workflow improvements that increased efficiency in prescription processing and reduced wait times for customers.
- Trained new technicians on pharmacy procedures, promoting adherence to policies and improving team performance.
- Monitored expiration dates of medications, ensuring proper disposal of outdated products to maintain safety standards.
- Supported pharmacists during immunization clinics by preparing vaccination records and assisting with patient education materials.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
Education
Early Childhoo/ Juvenile Law
Lake Land College
Mattoon, ILCertified Pharmacy Technician - 049.143455
Illinoise Department of Professional Regulations
03-2027
Technician Immunization Training
Purdue University
West Lafayette, IN09-2021
CPhT - Certified Pharmacy Technology
Pharmacy Technician Certification Board
10-2010
Phlebotomy- Vein Access Technician -
Rosewood Health Clinic
Missouri City, MO07-2008
High School Diploma -
Sourh Fork High
Kincaid, IL05-1989
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Cash handling and management
Customer relations
Cash register operation
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Conflict resolution
Cash drawer balancing
Payment collection
POS system operations
ID verification
Currency counting
Timeline
Cashier
Walmart
03.2024 - 06.2026
Certified Pharmacy Technician
Walmart
03.2021 - 06.2023
Certified Pharmacy Technician
CVS Pharmacy
06.2020 - 06.2021
Certified Pharmacy Technician
St Marys Pharmacy
03.2013 - 06.2018
Early Childhoo/ Juvenile Law
Lake Land College
Certified Pharmacy Technician - 049.143455
Illinoise Department of Professional Regulations
Technician Immunization Training
Purdue University
CPhT - Certified Pharmacy Technology
Pharmacy Technician Certification Board
Phlebotomy- Vein Access Technician -
Rosewood Health Clinic
High School Diploma -
Sourh Fork High