Tammy Guillemin
Stockton,CA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
Work History
Shift Leader
KBS Services
Stockton, CA
10.2020 - Current
- Assisted in training new employees on shift operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Monitored employee performance and provided feedback for improvement.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed daily workflow and scheduled staff for adequate coverage.
Shiftlead
KBS Cleaning Services
Stockton, CA
10.2020 - Current
- Monitored employee performance and provided feedback on areas for improvement.
- Performed administrative tasks including filing documents, data entry.
- Identified opportunities for operational improvements and communicated them to management.
- Implemented company policies consistently across all shifts.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Created weekly staff schedules to ensure adequate coverage.
- Provided guidance and support to other team members as needed.
- Ensured that all safety protocols were followed at all times.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Supervised staff during shift changes and ensured transition went smoothly.
- Conducted regular inventory checks to maintain accurate stock levels.
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Researched industry trends in order to stay ahead of the competition.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Delegated tasks to employees and monitored activities and task completion.
- Reinforced rules to promote superior employee performance.
- Improved daily operational plans, developed production schedules, and optimized task flow.
Skills
- Operations Support
- Production Scheduling
- Equipment Troubleshooting
- Customer Service Management
- Client Service
- Goal Setting and Tracking
- Problem-Solving
- Inventory Counts
- Assigning Work
- Policy and Procedure Enforcement
- Motivational Leadership
- Creative Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Training Assistance
Timeline
Shift Leader
KBS Services
10.2020 - Current
Shiftlead
KBS Cleaning Services
10.2020 - Current