Tamra Harris
Aurora,OH
Summary
Authorized to work in the US for any employer Proactive General Sales Manager proficient in sales, service and business operations. Enthusiastic about driving business growth Vitalia Solon by building relationships with potential residents.
Overview
9
9
years of professional experience
Work History
Sales Manager
Arrow Senior Living
Solon, OH
09.2019 - Current
- Presents a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs
- Provide exceptional customer service
- Follows established daily agenda and strive to achieve daily sales goals
- Displays an appropriate level of urgency at every point in the sales process as outlined in the sales training
- Assist in maintaining the marketability of the model and tour route by performing daily morning walk- through
- Maintains acceptable volume of sales calls to lead base, as set by home office
- Arranges tours of the Community for prospective residents and their families
- Meets with prospective residents and families to discuss services offered
- Gives tours of the Community as needed, ensuring the participation of all other staff to greet and explain their personal duties and amenities of the Community
- Qualify prospective residents physically, socially, emotionally, and economically according to company policy and the criteria set forth by state and federal requirements
- Work with our Wellness/Personal Care Agency to identify and ensure that all potential services are provided for each resident to meet physical, social and emotional criteria
- Take deposits and facilitate signing of the following appropriate documents
- Maintain daily activity follow-up sheets
- Participates in the daily stand-up meeting and one-on-ones
- Encourage team communication and cooperation
- Transfer enthusiasm to prospective residents, current residents, and staff
- Follow proper lead-tracking procedures including note-taking and follow-up and develop and update appropriate action plans for each lead
- Update move-in, move-out and unit status boards
- Maintain focus on sales and marketing
- Direct any operations concerns promptly to the Executive Director
- Work with Senior Living Counselors and Coordinators to create continuous improvement in internal systems that directly affect occupancy, i.e
- Inquiry procedures and skills, tour effectiveness, closing techniques, customer satisfaction, etc
- Maintain regular sales contacts with all referring agencies
- Record and submit weekly report of all marketing traffic at the Community as requested by home office
- Familiarize yourself with residents of the Community
- Observe residents’ ability to perform daily ADLs and social skills, communicate potential difficulties or opportunities to the appropriate team member
- When called upon, participate in care planning and other meetings, formal and informal
- Encourage and motivate residents in all areas, providing assistance when necessary
- Oversee Senior Living Counselors and Coordinators
- Maintain organization, inventory and cleanliness of promotional items, office supplies and marketing office
- Perform other duties as assigned.
Payment Processor
National Enterprise Systems
Solon, OH
12.2013 - 08.2019
- Process credit card and check payment for Collection company
- Set up arrangements for the consumer and run their payments
- Accomplishments
- This department was new at this company
- I helped with developing a system and scripts for this position to ensure all laws and guideline were followed.
Education
No Degree -
Ohio State University
Columbus, OHSkills
- Skills Used
- Customer service skills were involved I communicate with customers as well as the collectors to ensure
- Arrangements are set up correctly Following the laws and guidelines for each different client
- Bank Teller
- JP Morgan Chase - Chagrin Falls, OH
- March 2008 to October 2013
- Responsibilities
- Accept retail and commercial deposits, loan payments, process checking and savings withdrawals
- Salesforce Software
- Customer Complaint Resolution
- Sales Statistics Analysis
- Operating Procedures and Policies
- Sales Program Coordination
- Sales Records Management
- Team Recruiting and Onboarding
- Customer Service and Assistance
- Consultative Selling Techniques
- Sales Tracking
- Persuasive Selling
- Marketing Strategy Development
- Promotions and Marketing Strategies
Accomplishments
- I had a great relationships with consumers
- I informed them of the products and features we offered to ensure they had the proper accounts for their needs
- Skills Used
- Cash handling, customer service, mathematical skills, computer skills as well as organizational skills
- Education
- Some college in Accounting
- Ohio State - Columbus, OH 1985 to 1986
- Skills
- Sales Management
Timeline
Sales Manager
Arrow Senior Living
09.2019 - Current
Payment Processor
National Enterprise Systems
12.2013 - 08.2019
No Degree -
Ohio State University