Tammy Hartline
Boaz,AL
Summary
Highly motivated and successful Senior Contributor Success Manager at Scale Al, seeking to transition into a leadership role as Chief of Staff, Enterprise Al. Proven track record of excellence in leading Al projects, driving strategic initiatives, and collaborating with cross-functional teams to deliver high-quality Al solutions. Skilled in managing and supporting coding teams, improving processes, and enhancing quality through streamlined procedures. Tens years of successful leadership experience. Passionate about accelerating Al development and making a meaningful impact in the industry.
Overview
2
2
years of professional experience
Work History
Senior Contributor Success Manager
Scale Al
02.2024 - Current
- Lead Platinum Coding Team on high-priority Al projects, ensuring timely, high-quality solutions
- Align team efforts with business goals through cross-functional collaboration
- Manage and mentor 8-20 coding leads and 10-15 queue managers, fostering skill development
- Improve processes and enhance quality by collaborating with STOs and multiple departments
- Interview and hire CSMs and QMs, building a trusted and respected team.
Platinum Team Lead Code Teams
Remotasks
11.2023 - 02.2024
- Led the top-performing team at Remotasks, excelling in engagement, retention, activity, and quality
- Executed strategic Al projects aligned with business goals, driving measurable success
- Cultivated a culture of innovation and continuous improvement, enhancing team performance.
Data Analytics Reporting Coordinator
Southern New Hampshire University
05.2022 - 02.2024
- Develop SQL stored procedures and custom dashboards using Power BI, enhancing data-driven decisions
- Conduct ad-hoc analysis with Excel Power Query and Pivot Tables, delivering actionable insights
- Serve as Data Warehouse Mapping SME, utilizing Azure DevOps and SQL to streamline data processes
- Collaborate with cross-functional teams to develop data solutions, fostering a data-driven culture
- Pioneered SQL query optimizations, cutting data processing time by 20%, directly impacting operational efficiency and strategic planning
- Introduced advanced data visualization techniques in Power BI, significantly enhancing stakeholder insights and strategic decision-making
- Worked closely with cross-functional teams to develop data solutions, fostering a data-driven culture across the organization
- Spearheaded the creation of 40+ custom dashboards, driving data-driven decision-making and earning a nomination for Student Employee of the Year
- Engineered data validation frameworks, boosting reporting accuracy by 15% and streamlining cross-functional data integrity.
Intern/Fellow - Software Engineer
Girls Who Code 2023 Fall Leadership Academy hosted by RTX
08.2023 - 12.2023
- Develop and deploy 'Give Back' mobile app, ensuring cross-platform functionality and user engagement
- Present project vision and technical details to stakeholders, securing alignment and buy-in
- Create and manage Agile project timelines, optimizing team productivity and meeting all milestones
- Collaborate with cross-functional teams to ensure seamless app deployment and high-quality performance
- Engineer solutions to streamline project management, significantly improving team efficiency.
Freelance Contractor - LLM Generalized Al Training Expert and Reviewer
Remotasks - Subsidy of Scale Al
10.2023 - 11.2023
- Review Al responses for clarity, relevance, and accuracy, ensuring high-quality user interactions
- Analyze tasker feedback to identify and address common issues, enhancing Al performance
- Implement corrections to Al responses, improving their helpfulness and insightfulness
- Provide guidance and training to taskers, boosting feedback quality and annotation accuracy
- Maintain detailed review records and contribute to training documentation, supporting process improvements.
Education
Bachelors of Science in Computer Science+Concentration in Data Analytics -
Southern New Hampshire University
06.2024
Skills
Cross-functional Collaboration
Project Management
Agile Methodologies
User Engagement
Documentation
Team Efficiency
Stakeholder Alignment
Technological Proficiencies
Community Engagement
Technical Documentation
[Software] expertise
Adaptability and Flexibility
Timeline
Senior Contributor Success Manager
Scale Al
02.2024 - Current
Platinum Team Lead Code Teams
Remotasks
11.2023 - 02.2024
Freelance Contractor - LLM Generalized Al Training Expert and Reviewer
Remotasks - Subsidy of Scale Al
10.2023 - 11.2023
Intern/Fellow - Software Engineer
Girls Who Code 2023 Fall Leadership Academy hosted by RTX
08.2023 - 12.2023
Data Analytics Reporting Coordinator
Southern New Hampshire University
05.2022 - 02.2024
Bachelors of Science in Computer Science+Concentration in Data Analytics -
Southern New Hampshire University
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