Tammy Hollier
Kaplan,LA
Summary
Detail-oriented Patient Access Representative with strong skills in patient registration, insurance verification, and HIPAA compliance. Committed to enhancing patient interactions and ensuring accuracy in electronic health records.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Patient Access Representative
Ochsner Abrom Kaplan Hospital
Kaplan, Louisiana
01.2017 - Current
- Verified patient insurance information and collected necessary documentation.
- Collected co-pays and other payments from patients at time of service.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Updated electronic health records with accurate patient information promptly.
- Greeted patients and visitors in a courteous and professional manner.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
Store Manager
David's Bridal
Lafayette, Louisiana
01.2003 - 12.2012
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised staff to enhance customer service skills.
- Recruited, trained and supervised new employees.
- Conducted regular performance evaluations to guide team development.
- Developed staff schedules to optimize labor resources during peak hours.
- Resolved customer inquiries and concerns to maintain satisfaction.
- Resolved customer complaints in a timely manner.
- Coordinated inventory management to maintain stock levels and product availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented visual merchandising strategies to promote seasonal collections.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Sales Representative
Clinique Cosmetics
Lafayette, Louisiana
01.1997 - 12.1999
- Demonstrated product features and benefits through interactive in-store presentations.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Maintained visual merchandising standards to enhance store aesthetics and product visibility.
- Trained new staff on product knowledge, sales techniques, and customer service protocols.
- Assisted in organizing promotional events to increase brand awareness and customer engagement.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
Cosmetic Counter Manager
Dillard's
Lafayette, Louisiana
01.1994 - 07.1996
- Managed daily operations of cosmetic counter and team performance.
- Trained staff on product knowledge and customer service techniques.
- Oversaw inventory management and product restocking processes.
- Developed promotional displays to enhance customer engagement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted customers with product selection and application techniques.
- Implemented sales strategies to boost counter visibility and sales.
- Maintained cleanliness and organization of the cosmetic display area.
- Resolved customer complaints in a professional manner.
- Developed and maintained relationships with customers to ensure repeat business.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Ensured compliance with company policies and procedures at the counter level.
Education
High School Diploma -
Kaplan High
Kaplan, LA05-1990
Skills
- Patient registration
- Insurance verification
- Co-pay collection
- Electronic records management
- HIPAA compliance
- Client relationship management
Certification
- Onboard Ambassador
Timeline
Patient Access Representative
Ochsner Abrom Kaplan Hospital
01.2017 - Current
Store Manager
David's Bridal
01.2003 - 12.2012
Sales Representative
Clinique Cosmetics
01.1997 - 12.1999
Cosmetic Counter Manager
Dillard's
01.1994 - 07.1996
High School Diploma -
Kaplan High