Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Hopkins

Tammy Hopkins

Ellsworth,ME

Summary

Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create the most memorable shopping experience. Build cliental with a welcoming smile, energy and assistance to fit their needs.

Overview

17
17
years of professional experience

Work History

Assistant Retail Store Manager

Banter Piercing Pagida
11.2002 - 07.2014
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Streamlined inventory management with organized stockrooms and accurate recordkeeping.
  • Increased employee productivity by developing comprehensive training programs and providing ongoing support.
  • Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
  • Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Completed routine store inventories.
  • Trained and managed associates in customer service and sales techniques.
  • Optimized store displays and appearance via strategic merchandising.

Telemarketer

Tele Spectrum
01.1998 - 01.2002
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Developed customized scripts for specific client needs, resulting in higher conversion rates.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.

Education

Academic - Business

Scranton High School
Scranton, PA
06.1997

Skills

  • Customer service excellence
  • Employee Motivation
  • Meeting and exceeding goals
  • Cash Handling Proficiency
  • Staff Training and Development
  • Inventory Management
  • Multitasking Capabilities
  • Team Leadership
  • Sales Strategy Development
  • Cost Control
  • Sales Tracking
  • Direct Sales

Timeline

Assistant Retail Store Manager

Banter Piercing Pagida
11.2002 - 07.2014

Telemarketer

Tele Spectrum
01.1998 - 01.2002

Academic - Business

Scranton High School

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Tammy Hopkins