Tammy Leong
New York,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
MUJI
07.2022 - 12.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Part Time Keyholder
MUJI
01.2022 - 07.2022
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Retail Associate
Adidas
08.2018 - 07.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
New York, NY05-2023
Skills
- Sales monitoring
- Retail operations
- Customer engagement
- Store operations
- Staff training and development
- Employee scheduling
- Problem-solving
- Flexible
- Communication
- Highly motivated
- Detail-oriented
Languages
Chinese (Cantonese)
Timeline
Assistant Store Manager
MUJI
07.2022 - 12.2024
Part Time Keyholder
MUJI
01.2022 - 07.2022
Retail Associate
Adidas
08.2018 - 07.2021
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
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