Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tammy McGinnis
Minburn
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Assistant Food Service Leader
Kwik Star
07.2024 - 07.2025
- Assisted in daily food preparation and service operations to ensure customer satisfaction.
- Supported inventory management by tracking stock levels and assisting with restocking as needed.
- Collaborated with team members to maintain cleanliness and adherence to safety standards in food handling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Participated in training new staff on operational procedures and customer engagement techniques.
- Monitored food quality and freshness, ensuring compliance with health regulations.
Delivery Driver
Self-employeed
01.2020 - 01.2025
- Navigated routes efficiently to ensure timely deliveries and maintain customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Loaded and unloaded packages carefully, minimizing damage during transport.
- Communicated effectively with customers regarding delivery status and resolved inquiries promptly.
Customer Service Representative
Mom's Meals
01.2023 - 01.2024
- Resolved customer inquiries efficiently through multiple channels, enhancing overall customer satisfaction.
- Managed customer accounts, ensuring accurate and timely updates to information and preferences.
- Collaborated with team members to streamline processes, resulting in improved service response times.
- Trained new staff on company policies and procedures, promoting consistency in customer interactions.
Technical Support Representative
Mediacom Communications
01.2019 - 01.2021
- Delivered exceptional technical support to clients via phone, email, and chat channels.
- Diagnosed and resolved hardware and software issues using remote troubleshooting tools.
- Documented customer interactions and solutions in ticketing system for knowledge base updates.
- Collaborated with cross-functional teams to improve product functionality based on user feedback.
Education
GED -
North High School
Des Moines, IASkills
- Food safety
- Food preparation
- Sanitation standards
- Food storage
- Waste reduction
- Ordering supplies
- Positive attitude
- Customer service
- Valid Driver's license
- Attention to detail
- Time management
- Dependable and reliable
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Issue troubleshooting
Timeline
Assistant Food Service Leader
Kwik Star
07.2024 - 07.2025
Customer Service Representative
Mom's Meals
01.2023 - 01.2024
Delivery Driver
Self-employeed
01.2020 - 01.2025
Technical Support Representative
Mediacom Communications
01.2019 - 01.2021
GED -
North High School
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